Description
Job Summary:
A technical support professional focused on the installation, configuration, and maintenance of software, operating systems, and IT equipment.
Key Highlights:
1. Working with software, operating systems, and IT equipment
2. Providing on-site and remote user support to ensure responsiveness
3. Experience in high-quality Level 1 and Level 2 technical support
**Description and Responsibilities:**
**Schedule:** Monday to Friday, from 9 a.m. to 6 p.m.
**Level:** Professional
**Employment Type:** Permanent – CLT **Responsibilities and Duties:**
* Working with software and operating systems, including installation, configuration, updates, and maintenance;
* Providing on-site and remote user support via toll-free hotline (0800) and service platforms, ensuring responsiveness and efficiency;
* Equipment preparation, maintenance, formatting, and other related IT equipment activities.
**Requirements:**
* Experience in Level 1 technical support (remote assistance via 0800\) and Level 2 technical support (on-site assistance), ensuring responsiveness and quality in user service;
* Knowledge of Microsoft Windows operating systems and Office suite;
* Hands-on experience in computer maintenance and configuration.
**Desired Technical Skills:**
* Familiarity with ITIL;
* Basic networking knowledge;
* Completed undergraduate degree.
**Benefits:**
Medical assistance, Dental assistance, Childcare allowance, Internal benefits, Profit-sharing program, Life insurance, Meal voucher, Food voucher, Transportation voucher