Job Summary: The Accounting Support Analyst will provide technical support for ERP routine tasks to clients, focusing on accounting and tax matters, and ensuring customer satisfaction. Key Highlights: 1. Passion for customer service and an engaged team 2. Technical support for accounting and tax routines 3. Focus on customer satisfaction and innovation Aliare is among the largest software companies serving Brazil’s agribusiness sector. We were born in agribusiness and specialize in delivering technology solutions for managing rural enterprises and properties. We stand alongside our customers **to make agriculture happen.** We take pride in helping build the present and future of agribusiness. The Accounting Support Analyst provides technical support for ERP routine tasks to clients in areas requiring deeper expertise—especially in accounting and taxation, fiscal and non-fiscal exports—as well as knowledge in management and agribusiness. If you are a professional passionate about customer service and eager to join a high-performing, engaged team, this opportunity is for you! **Responsibilities and Duties** * Provide support to clients within your assigned team, addressing support requests related to accounting and tax routines and processes, ranging from low to high complexity; * Record all support interactions and their progress in the management tool, per established procedures; * Ensure end-to-end follow-up and resolution of client requests, monitoring each case from initiation through final resolution; * Negotiate deadlines and solutions for client requests with product development teams; * Identify opportunities to improve training for both the team and clients; * Analyze and prioritize requests according to criticality; * Possess knowledge of validators related to the SPED Project; * Stay updated on system developments and updates relevant to your area of expertise; * Support fellow team members on specific topics within your domain of knowledge; * Focus on customer satisfaction to consistently meet defined SLA targets; * Comply with company-wide and departmental management policies; * Attend training sessions when required; * Contribute to creating and maintaining knowledge base articles; * Perform other duties related to your role and/or as requested by your immediate supervisor. **Requirements and Qualifications** **Requirements** * Currently pursuing or holding a degree/diploma in Accounting Sciences * Strong communication skills; * Empathy in customer service; * Proactivity; * Agility in performing tasks; * Curiosity about acquiring new knowledge; * Team spirit; * Flexibility; **What Could Set You Apart?** * Knowledge of Fiscal and Accounting Exports (EFD ICMS-IPI, EFD); * Advanced knowledge of administrative, financial, and accounting processes, etc.; * Experience in customer service; * ERP experience; * Technical support experience; * Computer literacy: Operating Systems, Applications, Networks, and Office suite; * In our team, asking questions is a fundamental factor for delivering excellent service; * Agribusiness knowledge; * Advanced knowledge of administrative, financial, and accounting processes, etc.; * Advanced proficiency in the Office suite; **Additional Information** **What Does Aliare Offer?!** An integrated and prepared team ready to face new challenges, operating with credibility and transparency, aiming for continuous improvement to simplify the work of those who feed the world. Ethics, relationships, achievement, commitment, and innovation always guide our actions. National Health Plan; National Dental Plan; Life Insurance; Flexible Benefits Card (Meal/Food); Transportation Allowance; Relocation/Home Office Allowance; Corporate University; Education Assistance; Annual Performance Bonus; Referral Bonus; Longevity Award; Gift for newborn children of \#Aliados; Special birthday gift; At our offices, you’ll find a fantastic environment with game rooms, rest areas, fully equipped kitchens, afternoon snacks, and—of course—the ever-present hot coffee. We are a technology ecosystem with one sole purpose: **to simplify the work of those who feed the world!** And what does that mean? That through **innovation, technology, and people passionate about what they do**, we’re breaking boundaries and shaping the agribusiness of the future. **We will become Brazil’s first Agro Big Tech!** To achieve this, we’re bringing together true **\#Aliados** to walk this path of achievements with us. Here, **we value diverse ideas**, because that’s how we deliver **unique results**. We seek people willing to embrace **our Aliare Way of Being.** Curious to learn more about our culture and day-to-day life? Check out a *spoiler* of what awaits you here: Aliverse, our unique universe. And there’s more! So far, we’ve achieved: **6** physical offices across Brazil **+900** employees **+50%** market share in agricultural inputs distribution **+65,000** users **+5,000** establishments Operations in **22 states + DF** #### **Don’t waste time—join our Aliverse!**