PART-TIME CUSTOMER SERVICE REPRESENTATIVE - FORTALEZA/CE

Description

Job Summary: The Customer Service Representative is responsible for providing customer service, delivering information, clarifying doubts, and resolving issues with strong communication skills and proactivity. Key Highlights: 1. In-person, telephone, and email customer service 2. Efficient resolution of problems and conflicts 3. Participation in training programs to improve customer service The Customer Service Representative is responsible for providing customer service, delivering information, clarifying doubts, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy when handling various situations. * Serve customers in person, by telephone, or via e\-mail, providing information about products and services * Record customer complaints, suggestions, and compliments * Resolve problems and conflicts efficiently and courteously * Participate in training programs to enhance customer service * Adhere to company policies and procedures, ensuring service safety and quality * Maintain a clean and organized workplace **REQUIREMENTS:** * High school diploma (completed); * Minimum age of 18 years; * Customer service experience; * Strong oral and written communication skills; * Basic computer skills; * Proficiency in basic or intermediate Microsoft Office suite; **WORK SCHEDULE:** * 44 hours per week: 8 hours per day plus 1-hour break * Monday to Thursday: 7:30 AM to 5:30 PM * Friday: 7:30 AM to 4:30 PM **SELECTION PROCESS:** * Interview with HR * Interview with Manager * FEA Training Compensation: R$857.13 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Selection Question(s): * Do you have customer service experience? If so, how long? * Are you available for travel? Education: * High school diploma (required) Work Location: On-site