Specialized Support Intern

Description

Job Summary: We are seeking a talented individual to join our Technical Support team, responsible for providing first-level support to customers, diagnosing issues, handling complaints, and receiving continuous training. Key Highlights: 1. First-level technical support using remote access 2. Continuous technical training on products 3. Handling customer complaints and escalation At Roche, you can be authentically yourself and will be valued for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections. Here, you are appreciated, accepted, and respected for who you are—creating an environment where you can grow both personally and professionally. Together, we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare—today and in the future. Join Roche, where every voice matters. This Position**About Roche:** A healthier future—that’s what drives us to innovate. Continuously advancing science and ensuring that everyone has access to healthcare—today and for future generations. Building a world where all of us will have more time with the people we love. That’s what makes us Roche. **The Opportunity:** We are looking for a talented individual to join our Technical Support team! In this role, you will be responsible for providing **first-level technical support** to customers, using remote access tools for diagnostics and problem resolution. You will also have the opportunity to receive **continuous technical training** on our products, ensuring delivery of an excellent service. Additionally, you will serve as the point of contact for **handling customer complaints**, escalating complex cases, and ensuring effective communication with all stakeholders. **Requirements:** * Currently pursuing a degree in Engineering (Electrical, Mechanical, Mechatronics, Telecommunications), Physics, Information Systems, Computer Science, Pharmacy, Biology, Biological Sciences, Chemistry, Biochemistry, Biomedicine, or related Technology fields. * Language: Proficiency in English is desirable. * Excellent interpersonal and communication skills. * Ability to work effectively in a team. * Strong argumentation and persuasion skills, with a focus on diplomatic influence and dialogue. * Organizational, planning, analytical, and problem-solving abilities. * Flexibility and proactivity. **About You:** You are an **organized and proactive** person, passionate about **solving problems**, and motivated by **helping customers**. Your exceptional **communication** and **teamwork** skills enable you to navigate complex situations with ease. Moreover, you are seeking an opportunity to enhance your **technical competencies** within a dynamic and collaborative environment. **Relocation benefits are not available for this position.** Who We Are A healthier future drives us to innovate. More than 100,000 employees worldwide work together to achieve scientific progress and ensure everyone has access to healthcare—today and for future generations. Through our commitment, over 26 million people are treated annually with our medicines, and more than 30 billion tests are performed globally using our diagnostic products. We encourage each other to explore new possibilities, foster creativity, and set ambitious goals to deliver life-changing healthcare solutions. Together, we can shape a healthier future. **Roche is an equal opportunity employer.**