FCamara is looking for a Junior Service Desk professional to partner with Brazil’s leading digital bank, elected by popular vote in the 4th edition of the CanalTech Awards. This company offers a comprehensive digital banking platform featuring products such as a free checking account, a customized credit card, and fixed- and variable-income investment options. **Responsibilities and duties** * Monitor and communicate the full lifecycle of critical incidents; * Engage responsible teams to address incidents; * Proactively manage critical issues; * Provide executive-level status updates on incident progress, as well as follow up with responsible areas; * Queue management and operational controls. **Requirements and qualifications** * Experience in Support (Service Desk and ITSM), with emphasis on Critical Incident Management; * Analytical mindset; * Advanced knowledge: ITIL processes; * Intermediate knowledge: Microsoft Office suite and Microsoft Teams; * Basic knowledge: Monitoring tools; * Preferred: Familiarity with banking routines and processes. **Here, we are \#OrangeBlood!** We have been in the market for 17 years, standing side-by-side with our clients to deliver transformative experiences. We are a technology and innovation ecosystem with global expansion; beyond Brazil, we operate in Europe and the UK, with offices in Portugal, London, Dubai, and the Netherlands. **F for Formation: We believe in practicing a culture of knowledge sharing, community awareness, and the transformative power of knowledge!** We run social initiatives and actions that foster development, including the tech community Orange Juice, the Training Program, our leadership academy, and numerous partnerships with NGOs and Edtechs. **At FCamara, everyone is welcome—Diversity, Respect, and Ethics are non-negotiable values embedded in our DNA.** **So, are you ready to join an amazing team and become the protagonist of your own story?**