Pedagogical Performance Specialist

Description

**Description** We are looking for an analytical, organized professional with strong execution capability to support the pedagogical and operational sustainability of our franchise network. **About Rockfeller** We are a language school franchisor with a clear purpose: to be the bridge to people’s dreams and integration, through a connected and aligned network. Here, we value a team composed of top professionals committed to making a difference in the world and helping people become protagonists of their own stories. **ABOUT THIS POSITION** This role plays a fundamental part in monitoring key performance indicators, student retention, dropout reduction, supporting franchise units, and building scalable pedagogical processes—working directly with the Pedagogical Management team and Regional Supervisors. More than a traditional pedagogical profile, we seek someone with systemic vision, analytical capability, and the ability to translate data into practical actions based on operational observation. **RESPONSIBILITIES** * Monitor pedagogical and operational KPIs across the network; * Strategic churn management; * Monitor periodic student enrollment renewals; * Develop and track action plans; * Support franchise units and franchisees in sustaining pedagogical operations; * Lead meetings, alignments, and periodic follow-ups; * Structure pedagogical processes and routines; * Prepare reports, dashboards, and performance analyses; * Focus on continuous improvement and operational predictability. **MANDATORY REQUIREMENTS** * Analytical and organized mindset; * Interest in working with KPIs, data, and results tracking; * Ability to manage multiple priorities consistently; * Strong communication skills and professional demeanor; * Capacity to act firmly, maturely, and with a sense of urgency; * Resilience and comfort in dynamic, high-performance environments; * Systemic vision and practical problem-solving ability. **PREFERRED QUALIFICATIONS** * Advanced Excel or Google Sheets skills; * Proficiency with KPIs, reporting, and data analysis; * Strong verbal and written communication skills; * Verbal and written fluency in English; * Organizational skills, follow-up capability, and routine management; * Experience in educational settings, franchising, operations, or strategic churn management is a plus; * Experience using artificial intelligence tools applied to operational routines will be considered a plus.