**Work Regime:** 5-day week (In-person and Remote, with Weekend On-call Duty) **Benefits:** Medical and Dental Insurance, Life Insurance, Transportation Allowance or Fuel Voucher, On-site Meal, Day Off, Totalpass; after 1 year of employment: Career Development Plan, Study Grant, Profit Sharing Program (PPR), and the "YOU ARE THE CLIENT" invitation (lunch or dinner at one of our brands). **Education Requirements:** Fields related to technology **Prior Knowledge:** Installation, configuration, and maintenance of software on networked workstations Microcomputer applications: email, internet, spreadsheets, word processing, and presentation software. Network Infrastructure (LAN and WAN) Installation, configuration, and maintenance of hardware (workstations) Security Tools (IDS, Firewall, Vulnerability Scanners, Proxy, Antivirus, Anti-SPAM, Unify) CCTV Image Management Tool Remote Access Tool Availability and Continuity Tools (Backup) Sales System with POS **Responsibilities:** Provide technical support to network users. Install and configure software and hardware, guiding users on their proper usage. Configure new equipment and perform preventive maintenance. Assess the need to hire third-party services for specific maintenance tasks. Monitor third-party service delivery. Analyze alerts from monitoring tools (overall IT infrastructure monitoring) Perform preventive maintenance on IT infrastructure. Monitor change management projects and new layout implementations. Analyze and resolve issues related to internal systems used by the company. Technical visits to stores. Minimum Education Requirement: Bachelor’s Degree Transportation Allowance, on-site meal, and Day Off