E-commerce Assistant

Description

* Register, update, and maintain products on e-commerce platforms and marketplaces; * Draft product descriptions, upload images, technical specifications, and commercial information; * Monitor available inventory, ensuring alignment among the system, online store, and physical availability; * Track orders from purchase approval through shipping and delivery to the customer; * Issue invoices, shipping labels, and documentation required for billing; * Coordinate with logistics, inventory, sales, and finance departments to align processes; * Monitor sales indicators, orders, conversion rates, cancellations, and platform performance; * Monitor pricing, promotions, campaigns, and product competitiveness across digital channels; * Provide customer support via service channels, clarifying inquiries regarding orders, products, and deliveries; * Handle exchanges, returns, complaints, and after-sales service; * Assist in creating and executing promotional campaigns, advertisements, and digital marketing initiatives; * Monitor customer reviews and marketplace reputation, seeking continuous improvement of the consumer experience; * Track integrations between ERP systems, sales platforms, and logistics systems; * Identify opportunities to improve e-commerce operational and commercial processes; * Conduct competitive analysis, market trend research, and digital consumer behavior analysis; * Ensure adherence to deadlines for order picking, billing, and shipment; * Support preparation of management reports and tracking of digital channel performance; * Maintain visual standardization, organization, and constant updates of the online store. Payment: starting from R$2.300,00 per month Work location: On-site