E-commerce Assistant

Description

Job Summary: This professional will provide operational support for E-commerce, assisting with customer service, product registration, organization, order tracking, and departmental routines. Key Highlights: 1. Comprehensive operational support for E-commerce 2. Customer service and order management 3. Assistance with product registration and updates Provide operational support for E\-commerce, assisting in customer service, registration, operational organization, order tracking, and departmental routine support, following the company's standardized processes. Main Responsibilities: ● Initial customer service via WhatsApp ● Identification of customer type and proper routing ● Sending purchase links and supporting online purchases ● Assistance in preparing quotations ● Product registration and updates in the ERP system ● Verification of product information (weight, dimensions, categories, and descriptions) ● Order tracking and resolution of operational pending items ● Support in shipping and post\-sales processes ● Organization of spreadsheets, operational controls, and documents ● Support in maintaining the department's standardized processes Desired Knowledge: ● Proficiency with ERP systems ● Basic knowledge of E-commerce platforms ● Basic knowledge of Excel/Google Sheets ● Proficiency with Google tools (Drive, Docs, Sheets) ● Experience with customer service via WhatsApp Advantages: ● Experience with Bling ● Experience with E\-commerce and marketplaces ● Experience with product registration ● Basic knowledge of logistics/shipping ● Experience handling high-volume SKU operations Compensation: R$2\.000,00 \- R$2\.500,00 per month Benefits: * Life insurance Work Location: On-site