Customer Success

Description

Job Summary: We are looking for a strategic and consultative CS Manager to serve as the customers' right-hand partner, driving expansion of the active customer base and transforming support into successful partnerships. Key Highlights: 1. Consultative and Strategic Customer Relationship Management 2. Focus on Data, Growth, Retention, and Opportunity Identification 3. Experience in Marketing, Sales, or CRM with Business Acumen **Position: Customer Success Manager (Strategic Relationship Management)** ------------------------------------------------------------------------- Are you a professional who lives and breathes strategy, loves building trust-based relationships, and is driven by growth? We are seeking a consultative **CS Manager** to serve as the right-hand partner to our customers and the engine behind the expansion of our active customer base. If you possess business acumen, mastery of marketing metrics, and know how to transform customer support into a successful partnership, this is the place for you. ### **Your Responsibilities:** * **Consultative Management:** Act as the strategic focal point for customers, conducting periodic visits (weekly, biweekly, and monthly). * **Success Bridge:** Connect customer needs with our team of specialists (Traffic, CRM, Social Media, Design, and Commercial). * **Data-Driven Focus:** Monitor KPIs and campaign ROI, and deliver executive reports with clear action plans. * **Growth & Retention:** Anticipate *churn* risks, ensure customer retention, and identify *upsell* and *cross-sell* opportunities. * **Meeting Leadership:** Lead strategic alignment meetings focused on performance and growth. ### **Ideal Profile:** * **Required Experience:** Proven track record in Marketing, Sales, or CRM. * **Business Acumen:** Analytical ability to understand what drives the customer's success. * **High-Level Communication:** Confident, professional demeanor and excellent negotiation skills. * **Growth Mindset:** Goal-oriented with continuous focus on increasing LTV and revenue. ### **What We Offer:** * **Employment Model:** PJ (Individual Entrepreneur). * **Fixed Compensation:** R$ 4\.000,00\. * Additional Bonus of R$ 500.00 for every 4 new deals. * **Aggressive Variable Pay:** \+ R$ 500.00 for each closed new deal. * **Work Schedule:** Monday to Friday. * Location: Santana, São Paulo; Minimum Education: Bachelor's Degree