Customer Service Representative

Description

Job Summary: We are seeking a professional to provide post-sales customer service, focused on resolving issues and ensuring customer satisfaction within a collaborative work environment. Key Highlights: 1. Focus on efficient post-sales solutions for customers 2. Omnichannel support: phone, social media, email 3. An inclusive, inspiring, and collaborative work environment Job Description Zenir is a story intertwined with the daily lives of people from Ceará and many other Brazilians! At Zenir, we are not just a company—we are a family committed to creating an inclusive, inspiring, and collaborative work environment. We value diversity of thought, experience, and skills, recognizing that true innovation arises from collaboration among diverse minds. Here, every team member plays a crucial role in driving collective success, and we believe personal fulfillment is intrinsically linked to the company’s success. For over 30 years, we have inspired people and made things happen in the retail sector—through the development and appreciation of our employees. If you are also passionate about people and want to be part of this journey, apply now and join us in fulfilling this purpose! **Responsibilities and Duties** * Seek efficient and effective solutions aimed at addressing customer requests and resolving any post-sales difficulties our customers may encounter; * Provide customer support via phone, social media, email, or Reclame Aqui; * Record service protocols based on information received from customers; * Provide available customer support via phone, social media, email, or Reclame Aqui; * Occasionally assist with customer service in other departments. **Requirements and Qualifications** * Basic computer knowledge; * Ability to read, interpret, and compose emails; * Proficient typing skills; * Strong oral and written communication skills; * Ability to engage in dialogue and influence others; * High level of patience; * Problem-solving ability; * Customer focus (seeking solutions based on customer satisfaction); * Completed high school education; * Flexible availability. **Additional Information** * Gupy Corporate Education * Medical Assistance * Dental Assistance * Study Grant **A story intertwined with the daily lives of people from Ceará and many other Brazilians!** José Alves de Oliveira, affectionately known as **Zenir**, began his journey in agriculture and, at age 14, brought his dedication to his uncle’s furniture store in Iguatu. Today, as a visionary leader, he masterfully leads one of the largest furniture and home appliance companies in Ceará, **turning dreams into reality.** At Zenir, we celebrate not only products but also **the diversity of our employees**, building **a unique culture driven by technological innovation, plurality, and equity.** Join us and become part of this extraordinary team! Our Brand Through Time 1992 Founded in Iguatu. 1997 Expanded to the Cariri region. 2000 Opened first store in the North region. 2003 Opened first store in downtown Fortaleza. 2006 Opened first store in the Metropolitan Region of Fortaleza (Maracanaú). 2012 Opened first store in the Jaguaribe and Serra de Ibiapaba regions. 2016 Opened first store in Fortaleza shopping malls. 2023 Projection of 60 stores and consolidation of e-commerce. 2024 Opening of 7 additional stores across the state’s interior by year-end. **Zenir Mission** To deliver the best customer experience, exceeding expectations. Internally, we cultivate a motivating environment that promotes growth and ensures the company’s longevity, while celebrating the diversity that fuels our innovation. **Zenir Vision** To be the best and most admired company in our industry and market—recognized by our customers, partners, suppliers, and for transforming the lives of our employees. **Zenir Values** Ethics Respect Humility Integrity Commitment Social Responsibility Join us in building a future where comfort and quality converge—and where your contribution makes all the difference!