We are seeking talents aligned with our **Tokio Way of Being** who are eager to challenge themselves and build a career with an extra touch of success. More than joining a major company, you will become part of a team committed to excellence, operating with purpose and continuously striving for positive impact — both for the business and for people. **Responsibilities and Duties** * **Assist customers, brokers, and other partners via various available communication channels to clarify questions and fulfill requests;** * **Collect overdue installments from various partners;** * **Record complaints, cancellations, suggestions, and compliments;** * **Issue duplicate documents to fulfill customer requests;** * **Initiate insurance claim notices for all products sold by the Company, as well as query claim processes and schedule inspections;** * **Provide endosse services, help desk support, and 24-hour assistance through proactive and/or reactive contact;** * **Assess whether the service requested by the customer is being authorized within coverage and contractual limits;** * **Engage service providers to deliver assistance**. **Requirements and Qualifications** * Completed high school education; * Proficiency in Microsoft Office suite; * Experience in 24-hour assistance will be considered a plus; * Availability to work on a 6x1 rotating shift schedule. **Additional Information** The employment contract is managed by Jobcenter do Brasil, our partner company for temporary positions! And to lend a helping hand in your day-to-day, we share the benefits offered under fixed-term contracts: Hybrid work model; Meal allowance; Transportation allowance; Life insurance. We believe diversity drives **\#Innovation**! Therefore, we make no distinction based on skin color, nationality, age, gender identity, or presence or absence of disabilities. What truly matters is having passionate people who love what they do and “play as a team.” Our Tokio Way of Being is plural, and each person’s contribution strengthens our workplace culture and makes us one of the Best Companies to Work for in Brazil! Join our team! Imagine being part of **Tokio Marine**, a multinational with over 60 years of history in Brazil and recognized as **the best insurance company to work for in the country**. Our mission is to bring peace of mind and protection to individuals and businesses, contributing to societal development — always inspired by the **Tokio Way of Being**, grounded in the values of **Commitment to the satisfaction of the 4 C's (Colleagues**, **Brokers**, **Customers**, and **Community)**, **Respect**, **Excellence**, **Teamwork**, **Ethics**, and **Transparency**. Here, **people are at the center**: they are **protagonists**, **innovators**, and members of a **diverse**, **plural**, and **passionate** team. We are over **2,000 Resolver professionals**, dedicated daily to building a healthy, inspiring, and transformative environment. And with that same spirit, the **Customer Relationship Center** of **Tokio Marine Seguradora** stands out as one of our key pillars — a space that values the **customer journey** and the **recognition** of those who strive to deliver their best in every interaction. At the Center, we offer a **world of possibilities**, learning new ways to **resolve** and **inspire**, delivering results with empathy, agility, and excellence for all our audiences. **Diversity** is one of the pillars sustaining our culture. We value all individuals and recognize that diverse backgrounds broaden our thinking and actions. Thus, we encourage participation from talents across **all ethnicities**, **gender identities**, **ages**, **sexual orientations**, and **abilities**. We remain firmly committed to promoting **equity**, amplifying **diverse voices**, and building a truly **inclusive and representative** environment. **How about joining our team? Come \#Resolve with us!** Follow us on social media.
João Silva
Indeed · HR
João Silva
Indeed · HR
