Customer Relationship Assistant (CRA)

Description

**Want to build your future with Cataguá?** Our purpose is to positively transform people's lives by delivering environments with outstanding quality and location, while providing the best customer experience throughout the entire relationship lifecycle. We are seeking a professional to work as a Customer Relationship Assistant in Piracicaba/SP, who is eager to grow, highly committed, responsible, and respectful toward others. The professional will handle customer service via telephone, WhatsApp, e\-mail, and in person, always focusing on excellence, courtesy, and empathy. In addition, they will interface with various company departments, contributing to an ever-better experience for our customers. Our Customer Relationship Department operates across multiple fronts, always prioritizing customer satisfaction and experience. We are a united team, full of energy to innovate and focused on continuous improvement of internal processes. Are you interested? Join our team! **Responsibilities and duties** * Conduct assessments of customer needs; * Record customer requests and forward them to the responsible department; * Handle inquiries, compliments, suggestions, and complaints via telephone, website, and social media; * Prepare monthly activity reports; * Participate in training programs and ensure the effectiveness and adherence of the Customer Service Center (CSC); * Resolve customer issues, collaborate with other teams, assist customers in finding what they need, and support clarifying customer inquiries; * Issue duplicate payment slips and restructure debts upon customer request; * Process and manage area-related invoices; **Requirements and qualifications** * Completed high school education (college enrollment in Administration, Communication, Commercial Management, or related fields is desirable); * Prior experience in customer service, CSC, or customer relationship roles; * Strong verbal and written communication skills; * Proficiency in Microsoft Office Suite, especially Excel and Outlook; **Additional information** **What matters to you also matters to us!** **The benefits we offer include:** * Transportation allowance * Meal allowance / Food voucher * Health insurance plan * Life insurance * Profit-sharing program * Morning and afternoon coffee breaks * Pharmacy discount program * Mental health support initiative * Sports incentive (road running) * Commercial partnerships * Gympass * We are GPTW**!** **Would you like to join this team, proud to be one of the best companies to work for in the interior of São Paulo?** **Apply now and help us transform lives** Transforming people's lives by delivering environments with outstanding quality and location, and ensuring the best customer experience throughout the entire relationship lifecycle — this is our mission. It is what drives us, unites us, and inspires us to always look ahead. Since 1986, we have delivered far more than real estate developments. We have built trust within the community, established strong relationships with our customers, and created a company where everyone is proud to work and belong. Our essence rests on **three fundamental pillars**: **Transformation:** This is what we generate in people's lives. We transform dreams into square meters, doing so with smiles on our faces and plenty of hard work. Positively transforming people's lives is our core purpose. **Trust and integrity:** These words have been with us since our founding and form the foundation of all company relationships, as we deeply respect every individual. Our values and principles come above all else, which is why we always deliver on our promises. **Commitment to the future:** We constantly consider our legacy, what we will leave for future generations, and where we aim to go. Everything is done with long-term thinking — sustainability is in our DNA. It is with this mindset that we have established a presence in over 50 cities across the interior of São Paulo, delivering more than 16,000 units. We are extremely proud of our history, but even prouder of what we will build from now on. **Mission** Our mission is to transform people's lives by delivering environments with outstanding quality and location, ensuring the best customer experience throughout the entire relationship lifecycle. **Purpose** In everything we do, we strive to positively transform people's lives. **Values** We are **passionate about execution**; We are **trustworthy**; We are **ethical and upright**; We are **results-oriented**; We are **engaged**