We are seeking a commercially oriented, dynamic, and relationship-focused professional to serve as the interface between customers, commercial operations, and the brand’s e-commerce support team. This role combines consultative customer service, prospecting, client follow-up, operational support for digital sales, and logistics monitoring — playing a strategic role in enhancing customer experience and supporting brand growth. The ideal candidate demonstrates strong communication skills, organizational ability, operational agility, and comfort with digital environments, along with a proactive attitude toward commercial relationship-building and opportunity generation. **Key Responsibilities** * Provide consultative customer service and maintain client relationships via WhatsApp, Instagram, phone, and other digital channels; * Support e-commerce commercial processes by tracking orders, addressing inquiries, monitoring delivery status, and providing post-sales support; * Proactively prospect new clients and commercial partners; * Qualify leads and schedule opportunities for partnerships and project exposure; * Support brand commercial campaigns and promotional activities; * Monitor the sales funnel and update the CRM system; * Assist in recovering abandoned shopping carts and retaining customers; * Track order logistics to ensure timely updates and smooth deliveries; * Interface with courier companies, Correios (Brazilian postal service), and shipping providers to monitor deadlines, incidents, and operational resolutions; * Support administrative and commercial demand management for digital operations; * Collaborate with internal departments to ensure operational excellence and a positive customer experience. **Desired Behavioral Profile** * Communicative, commercial, and persuasive personality; * Ability to build rapport and establish meaningful connections with customers; * Organizational skills and capacity to manage multiple concurrent tasks; * Digital agility and comfort with technology; * Problem-solving mindset and sense of ownership; * Strong written and verbal communication skills; * Interest in fashion, retail, lifestyle, and digital brands is considered a plus. **Requirements** * Experience in commercial customer service, SDR/BDR roles, inside sales, or customer support; * Prior experience in e-commerce, digital retail, or online customer service is desirable; * Logistics monitoring experience and interaction with courier companies is a plus; * Completed or ongoing undergraduate degree in Business Administration, Fashion, Business Management, Marketing, or related fields; * Basic knowledge of CRM systems and digital tools; * Proficiency in Microsoft Office and Google Workspace; * Bonus: Experience in fashion, women’s retail, digital brands, or social selling. **Employment Model and Compensation** * Fully on-site | Brasília – DF * CLT employment contract * Monthly salary between R$ 2,500 and R$ 3,000 * Benefits Compensation: R$2,500.00 – R$3,000.00 per month Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
