Backoffice

Description

Job Summary: Arte Arena is seeking a Backoffice Assistant to support daily operations, manage orders, process information, and maintain records, valuing creativity and innovation. Key Highlights: 1. Support daily operations and manage customer orders 2. Maintain accurate and organized records 3. Problem resolution and support for the sales team **About Arte Arena:** Arte Arena is a market leader in customized products, offering a wide range of items such as flags, t-shirts, mugs, and sandals—all personalized to meet the unique needs of our customers. We value creativity and innovation and are committed to delivering exceptional service. **Arte Arena is seeking a Backoffice Assistant:** Our company is looking for a Backoffice Assistant to support daily operations, manage customer orders, process information, track deliveries, and maintain accurate records. The ideal candidate should have experience in administrative functions, attention to detail, and proficiency with management systems. We seek an organized and efficient individual comfortable working as part of a team. Proximity to the company (South Zone of São Paulo) is desirable; experience in backoffice/customer service and administration is required, along with flexible availability, computer literacy (spreadsheets, internet, management systems), analytical ability, proactivity, agility, results orientation, commitment, and resilience. **Your main responsibilities will include:** * Verifying orders, payments, and invoices * Data entry and system management * Data entry and updates in systems (ERP, spreadsheets, CRMs) * Supporting finance, sales, and administration departments * Order management and delivery tracking * Customer service via email, phone, and WhatsApp * Maintaining accurate and organized records * Providing sales team with order-related information * Resolving customer issues and problems * Assisting with post-sales processes **Requirements:** * Minimum 3 years of experience in backoffice or administrative roles * Knowledge of e-commerce and management systems * Basic or intermediate Microsoft Office suite proficiency * Analytical skills and attention to detail * Proficiency in written and spoken Brazilian Portuguese **Preferred Qualifications:** * ERP knowledge * Experience in logistics and order tracking * Familiarity with the customized products industry * Proximity to the company (South Zone of São Paulo) is desirable **Working Hours:** Monday to Friday, from 9:00 AM to 6:00 PM; Saturday from 8:00 AM to 12:00 PM **Salary and Benefits:** R$2.100,00 + VT: * Dental Plan (Amil Dental) * Gympass (Gym membership with discount) * Day-Off (No work on your birthday) * Life Insurance * College Assistance (Financial aid for those pursuing higher education) * Coffee-break (Provided coffee-break for a short pause) * Breakfast (We provide breakfast) * Product Discount (30% discount on Arte Arena products) Minimum Education Level: Bachelor's Degree * College Assistance (Financial aid for those pursuing higher education) * Product Discount (30% discount on company products) * Day-Off (No work on your birthday) * Gympass (Gym membership with discount) * Coffee-break (Provided coffee-break for a short pause) * Breakfast (We provide breakfast) * Incentives and Raffles * Life Insurance * Dental Plan (Amil Dental)