Backoffice

Description

Job Summary: Arte Arena is seeking a Backoffice Assistant to manage orders, process information, and maintain records, supporting the company's daily operations. Key Highlights: 1. Support daily operations and manage customer orders 2. Maintain accurate and organized records 3. Resolve customer problems and inquiries **About Arte Arena:** Arte Arena is a market leader in customized products, offering a wide range of items such as flags, t-shirts, mugs, and sandals — all personalized to meet our customers' unique needs. We value creativity, innovation, and are committed to delivering exceptional service. **Arte Arena is seeking a Backoffice Assistant:** Our company is looking for a Backoffice Assistant to support daily operations, manage customer orders, process information, track deliveries, and maintain accurate records. The ideal candidate should have experience in administrative roles, strong attention to detail, and proficiency with management systems. We seek an organized and efficient individual comfortable working as part of a team. Proximity to our office (South Zone of São Paulo) is desirable; experience in backoffice/customer service and administration is required, along with flexible availability, computer literacy (spreadsheets, internet, management systems), analytical ability, proactivity, agility, results orientation, commitment, and resilience. **Your responsibilities will include:** * Verifying orders, payments, and invoices * Data entry and system management * Inputting and updating data in systems (ERP, spreadsheets, CRMs) * Supporting finance, sales, and administrative departments * Order management and delivery tracking * Customer service via email, phone, and WhatsApp * Maintaining accurate and organized records * Providing sales team with order-related information * Resolving customer problems and inquiries * Assisting with post-sales processes **Requirements:** * Minimum 3 years of experience in Backoffice or administrative roles * Knowledge of e-commerce and management systems * Basic or intermediate Microsoft Office suite proficiency * Analytical skills and attention to detail * Proficiency in Portuguese (written and spoken) **Preferred Qualifications:** * ERP knowledge * Experience in logistics and order tracking * Familiarity with the customized products industry * Proximity to our office (South Zone of São Paulo) is desirable **Working Hours:** Monday to Friday, 9:00 AM – 6:00 PM; Saturday, 8:00 AM – 12:00 PM **Salary and Benefits:** R$2.100,00 + VT: * Dental Plan (Amil Dental) * Gympass (Gym membership with discount) * Day-Off (No work on your birthday) * Life Insurance * College Assistance (Financial aid for those pursuing higher education) * Coffee-break (Provided coffee-break for a short pause) * Breakfast (We provide breakfast) * Product Discount (30% discount on Arte Arena products) Minimum Education: Bachelor’s Degree * College Assistance (Financial aid for those pursuing higher education) * Product Discount (30% discount on company products) * Day-Off (No work on your birthday) * Gympass (Gym membership with discount) * Coffee-break (Provided coffee-break for a short pause) * Breakfast (We provide breakfast) * Incentive Programs and Raffles * Life Insurance * Dental Plan (Amil Dental)