Job Summary: Professional responsible for customer service via chat, after-sales support, incident analysis, ticket management, assistance in refund processes, and social media support through content ideas. Key Highlights: 1. Customer service and after-sales support in e-commerce 2. Support in refund and order reshipment processes 3. Collaboration on social media content ideas A cosmetics company is seeking a Marketing Assistant in Mairiporã. **Responsibilities:** Provide customer service via chat (WhatsApp), clarifying inquiries regarding orders, deliveries, and products. Monitor e-commerce after-sales, ensuring prompt responses to customers. Analyze reported incidents and request necessary information (e.g., delays, damages, shipping errors, dissatisfaction, etc.), recording all details systematically in Trello. Manage and track open tickets, updating customers on status, deadlines, and resolutions until each case is closed. Support refund and order reshipment processes, including data verification, communication with customers, and internal alignment for resolution. Support social media efforts by proposing content ideas, trend suggestions, and current references, collaborating with the creative team. Monitor comments and respond consistently with the company's tone of voice; monitor messages and route them to the appropriate support channel. Previous experience as a Marketing Analyst, Marketing Coordinator, Communications Assistant, or Social Media Assistant may indicate alignment with some responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: BRL 2,000.00 * Employee discounts * Meal allowance * Health insurance * Gympass **Additional Information:** * Employment type: Hybrid work model. * Candidates from Franco da Rocha, Caieiras, Guarulhos, or Francisco Morato are also eligible for this position. * Duration: Full-time * Working hours: Business hours.
João Silva
Indeed · HR
João Silva
Indeed · HR
