Job Summary: Marketing Assistant in Guarulhos for customer service via chat, post-sales follow-up, incident analysis, and social media support. Key Highlights: 1. Customer service and post-sales follow-up 2. Incident analysis and ticket management 3. Social media support with content ideas A cosmetics company is seeking a Marketing Assistant in Guarulhos. **Responsibilities:** Provide customer service via chat (WhatsApp), clarifying questions regarding orders, deliveries, and products. Monitor e-commerce post-sales, ensuring prompt responses to customers. Analyze reported incidents and request necessary information (e.g., delays, damages, shipping errors, dissatisfaction), systematically recording all details in Trello. Manage and track open tickets, updating customers on status, deadlines, and solutions until each case is resolved. Support refund and reshipment processes, including data verification, customer communication, and internal alignment for resolution. Contribute to social media efforts by proposing content ideas, trend suggestions, and current references, collaborating with the creative team. Monitor comments and respond appropriately in line with the company's tone of voice; monitor messages and route them to the correct service channel. Previous experience as a Marketing Analyst, Marketing Coordinator, Communications Assistant, or Social Media Assistant may indicate suitability for some responsibilities of this role. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: BRL 2,000.00 * Employee discounts * Meal allowance * Health insurance * Gympass **Additional Information:** * Employment type: Hybrid work model. * Candidates from São Paulo, Mairiporã, São Caetano do Sul, or Ferraz de Vasconcelos are also eligible for this position. * Duration: Full-time * Working hours: Business hours.
João Silva
Indeed · HR
João Silva
Indeed · HR
