Customer Service Assistant

Description

**Join the TR team!** **CUSTOMER SERVICE ASSISTANT** ### **Main Responsibilities** Provide customer support via channels such as WhatsApp, e\-mail, and social media* Clarify questions regarding products, orders, exchanges, and company policies * Register and track requests, ensuring timely follow\-up within established deadlines Resolve issues proactively to deliver the best possible customer experience* Act as liaison between customers and internal departments (logistics, finance, stores, etc.) Monitor orders and delivery statuses with carriers* Support exchange, return, and after\-sales processes * Enter customer service information and interaction history into systems * Identify opportunities to improve customer service processes Track quality and satisfaction metrics (NPS, response time, SLA)* Contribute to customer loyalty and brand delight ✨ ### **Requirements** * Completed high school education (a bachelor's degree is a plus) * Prior experience in customer service * Strong verbal and written communication skills * Proficiency with digital tools and customer service systems * Empathetic, organized, and proactive personality * Problem\-solving ability and conflict management skills * Efficiency in handling customer interactions and results\-oriented mindset * Flexible availability (including weekends, if required) ### **Compensation and Benefits** * Medical insurance * Dental insurance * Meal allowance * Transportation allowance * Basic food basket * Discount on brand products * Corporate benefits (partnerships and agreements) ### **Work Format** * 100% in\-person ### **Working Hours** * Monday to Thursday: 8:00 AM to 6:00 PM * Friday: 9:00 AM to 5:00 PM Minimum Education Level: Bachelor's Degree