Senior SRE / DevOps

Description

At Segware, we lead the market in software solutions for monitoring centers. **Our mission is clear: drive our customers’ growth while building a safer world.** We are passionate about innovation. Leveraging cutting-edge technology, we deliver solutions spanning monitoring and access control, reception management, data analytics, communications, and technical and tactical team management. Regardless of operation size, **Segware is for everyone.** **Become a SegMaker!** **Responsibilities and Duties** **Your day-to-day will include...** * Collaborate with our environment team to suggest new technologies or adjustments to the current platform. * Focus on performance and stability of the entire production solution. * Participate in creating new environments for new solutions. * Analyze the current platform to propose new approaches that improve performance, stability, or cost-efficiency. * Continuously assess opportunities to reduce costs across Segware’s solutions. **Requirements and Qualifications** **Your skills and experience are welcome here!** **Experience and Technical Knowledge** * Infrastructure as Code (IaC) * Proficiency in Terraform, Pulumi, or CloudFormation for infrastructure provisioning. * Experience with reusable modules and versioning best practices. * Kubernetes and Container Orchestration * Advanced Kubernetes management (EKS, OVH). * Proficiency in Helm Charts, Kustomize, Kubernetes Federation, or Karmada. * Experience with policy enforcement (OPA/Gatekeeper). * Cloud Computing * Proficiency in AWS, OVH. * Hands-on experience with services such as EC2, RDS, EKS, S3, VPC, IAM, and cost management. * Experience with Auto Scaling Groups (ASG), Spot Instances, and Load Balancers. * Observability (Monitoring, Logging, Tracing) * Configuration and management of Prometheus, Grafana, Alertmanager, Loki. * Experience with distributed tracing (Jaeger or OpenTelemetry). * Creation of efficient alerts for SLOs and SLAs. * Pipelines and Automation (CI/CD) * Experience with Bitbucket Pipelines, Jenkins. * Configuration of deployments for EKS, Swarm, and VMs. * Knowledge of progressive delivery (Canary, Blue-Green, Feature Flags). * Configuration Management * Proficiency in Ansible, Chef, or Puppet. * Experience with Secrets Management (AWS Secrets Manager, HashiCorp Vault). * Networking and Security * Experience with VPC, VPN, Security Groups, Firewalls, WAF. * Kubernetes hardening, RBAC configuration, and access control (IAM). * Knowledge of mTLS, OIDC, OAuth2, JWT, or SSO. * Databases and Storage * Experience with RDS (MySQL, PostgreSQL, Aurora) and NoSQL (MongoDB and Redis). * Backup management, replication, failover. * Performance troubleshooting (analysis of slow queries, locks, deadlocks). * Shell Scripting and Automation Languages * Proficiency in Bash, Python, Go, or Ruby. * Experience with REST APIs, Webhooks, JSON/YAML for automation. **Mindset** * Strategic Thinking and Proactivity * Identify infrastructure failure points and propose improvements. * Anticipate issues and implement solutions before they impact production. * Problem Solving and Troubleshooting * Ability to efficiently investigate logs, metrics, and traces. * Experience with war rooms, incidents, and post-mortems. * Site Reliability Engineering (SRE) Culture * Definition of SLOs, SLIs, and SLAs. * Practices in Chaos Engineering (Gremlin, LitmusChaos). * Automation of tasks to reduce toil (repetitive manual work). * Teamwork and Communication * Strong communication with development, security, and infrastructure teams. * Ability to document processes. * Active participation in incidents, proposing solutions and improvements. **Required Experience** * Minimum of 6–8 years working in SRE/DevOps. * Experience with complex environments, high availability, and large workloads. * History of infrastructure migrations, cost optimization, and performance tuning. * Experience leading automation, architecture, or production system improvement projects. * Technical English for reading * Linux experience * Experience with relational and non-relational databases (MySQL and MongoDB) * Docker experience * CI/CD, Jenkins, Git * AWS * Apache Kafka * Docker Swarm and/or Kubernetes * Redis * Experience with distributed/multithreaded applications * Experience in performance analysis and optimization of algorithms and SQL Bonus Points for the Senior SRE/DevOps Role * Experience in application auto-scaling **Bonus Points for the Role** * Solid experience with Java 8 or later * Experience with Spring Framework/Spring Boot * Experience with Hibernate **Additional Information** **What will you find here?** * Remote work model; * Meal/food allowance; * Health insurance: 50% covered by the company, 50% by the employee; * Dental plan: 50% covered by the company, 50% by the employee; * Productivity/quality bonus; * Home office allowance; * Birthday day off; * Extended parental and maternity leave; * Total Pass: Well-being platform offering gyms, sports, Pilates, martial arts, nutrition, etc.; * Mastercard Surpreenda program; * Emotional care platforms: Psicologia Viva, ZenClub, Vittude; * Professional Development Program (per company policy); We believe differences make people unique; therefore, all qualified candidates—regardless of race, color, religion, age, gender, nationality, disability, or family composition—are welcome. We’d love to meet you—join our team! **Become a SegMaker!** At Segware, we lead the market in software solutions for monitoring centers. **Our mission is clear: drive our customers’ growth while building a safer world.** We are passionate about innovation. Leveraging cutting-edge technology, we deliver solutions spanning monitoring and access control, reception management, data analytics, communications, and technical and tactical team management. Regardless of operation size, **Segware is for everyone.**