Professional and collaborative work environment: The team typically works in harmony, focusing on resolving inquiries, scheduling appointments, and tracking customer requests. Job Description We are seeking a CRM Supervisor specialized in Leads and Paid & Organic Traffic Management. The professional will be responsible for leading a team in lead generation and qualification, implementing CRM strategies, managing paid and organic traffic campaigns, analyzing results, and optimizing processes. Proven experience in this field, leadership skills, strategic vision, and ability to work collaboratively are required. If you are passionate about digital marketing and seek constant challenges, this position is for you! Join our team and contribute to our growth! Responsibilities Supervise lead handling and follow-up generated through various channels Design, implement, and monitor automated CRM workflows for customer nurturing and re-engagement Monitor daily performance metrics for customer service and conversion Integrate marketing and sales departments to ensure seamless customer journey execution Propose initiatives to increase qualified leads and reduce response time Ensure efficient use of the CRM platform and automation tools Train and support the sales team to maximize utilization of received leads Benefits * Pharmacy Assistance * Medical Assistance * Dental Assistance * Meal Voucher * Well-being and Health Program * Others
João Silva
Indeed · HR
João Silva
Indeed · HR
