Customer Relationship Assistant

Description

**Job Opening:** Customer Relationship Assistant **Job Description:** The Customer Relationship Assistant will be responsible for supporting and executing customer service activities, monitoring cargo deliveries from origin to final destination. The professional will interact with customers and internal departments, providing clarifications, recording incidents, and contributing to resolving delivery-related issues, ensuring high-quality service and timely information. **Requirements:** * Completed High School education (technical or undergraduate studies in progress are desirable); * Minimum of 6 months of experience in related roles (up to 2 years is desirable); * Basic knowledge of logistics and transportation processes; * Proficiency in management systems and electronic spreadsheets; **Key Responsibilities:** * Provide delivery status updates to customers via phone, e\-mail, or digital platforms; * Organize and schedule cargo deliveries; * Identify reasons for delivery refusal and record incidents in the system; * Monitor the status of available and delayed shipments using reports; * Track fiscal pending issues related to cargo, maintaining contact with customers and fiscal authorities when necessary; * Record inspection-related terms and incidents and forward them to responsible parties for follow-up; * Update records and controls in the Customer Service Department (SAC); * Contribute to continuous improvement of service quality and customer satisfaction. **Benefits:** * Competitive salary aligned with experience; * Transportation allowance; * Meal voucher; * Food allowance; * Health and dental insurance; * Profit-sharing program; * Life insurance; * Access to Wellhub, offering gyms, online therapy, nutrition, and other wellness services. **How to Apply:** Interested candidates must submit their resumes through our recruitment system. ### **Requirements** ##### **Studies** High School (2nd Degree) ### **Valued** ##### **Professional experience** Between 1 and 3 years ### **About VITLOG TRANSPORTES** With 26 years of operation in the logistics sector, Vitlog Transportes is a national reference in road transportation solutions. We operate over 30 units across 20 Brazilian states, enabling agile and efficient nationwide coverage. Our operations extend beyond national borders: we conduct exports to Bolivia and Paraguay, expanding our reach and connecting strategic markets across South America. At Vitlog, we value commitment, respect, and teamwork. We continuously invest in technology, infrastructure, and employee development, fostering a healthy, collaborative work environment with real growth opportunities. If you seek to join a solid, innovative, and constantly expanding company, Vitlog is your professional destination!