Warranty Technician - Palmas/TO

Description

We are seeking a **Warranty Technician**, responsible for providing consultative customer service, managing warranty processes, and tracking service requests. This role also includes overseeing demand control and submitting monthly reports, ensuring agility and accuracy in all activities. **Responsibilities and Duties** * Prepare and submit the monthly warranty report; * Request credits and/or issuance of invoices; * Receive products and manage warranty processes; * Request and monitor collection of unserviceable products; * Release credits or discounts upon warranty approval; * Organize documents, photos, and records in the corporate drive; * Open and track warranty service requests on the current platform; * Complete the SEPU form using information provided by sales representatives or customers. **Requirements and Qualifications** * Technical and/or undergraduate degree in fields such as Mechanics, Automotive Maintenance, Logistics, or related areas (preferred); * Knowledge of tires (truck, passenger car, agricultural, or OTR), their applications, and common failure types; * Familiarity with warranty processes, after-sales service, or technical assistance; * Ability to distinguish manufacturing defects from usage-related failures; * Basic knowledge of invoices, credit procedures, and administrative processes; * Familiarity with service request tracking systems and digital platforms; * Document organization and management (photos, technical reports, records). **Additional Information** **Christmas Bonus;** ------------------- **Transportation Allowance;** -------------------- **Health Insurance;** ------------------- **Meal Voucher;** --------------------- **Dental Plan;** ----------------------- **Corporate Education;** ------------------------- **Growth Opportunities;** -------------------------------- **Discounts on Internal Products;** ------------------------------------ **Partnerships and Special-Agreement Benefits.** -------------------------------------------------- For over three decades, we have moved forward with the same core values that defined the beginning of our journey. In 1991, we opened our first unit in Recife/PE — now one of more than 65 units across Brazil that empower lives, dreams, and the national economy. Valuing every individual journey, we recognize that our success lies in the strength, talent, and dedication of each professional who drives Magnum Tires forward — making us the country’s leading tire brand. To continue paving this road to success, our commitment to the future is to invest today in development, embrace diversity, empower people, and collectively pursue excellence. If you also believe that the power to go further resides in people, join us in writing this story.