**Who are we?** We are a digital transformation ecosystem that combines technology and strategic vision to **scale results** and increase the value delivered to our clients. We build **innovative and disruptive solutions** across **300+ projects with major national companies** spanning multiple industries. Our purpose is to **positively impact people and businesses**, exponentially empowering each to reach its full potential. We respect all differences and foster an **open and free environment** where you can exercise autonomy, share your ideas, learn from mistakes, connect with others, and **drive change around you**. If you seek a collaborative, challenging environment that encourages continuous growth and empowers you to be the protagonist of your own story—this is the place for you! **Before moving forward, please note:** * Employment type: CLT (Consolidation of Labor Laws) * Work model: Hybrid * Location: São Paulo — Butantã * Office attendance frequency: 1 day per week * Working hours: 9 AM–12 PM and 1 PM–6 PM, with flexible scheduling based on agendas and deliverables. * Process stages: Between 3 and 4 stages, with an average turnaround time of up to 3 business days between each stage. * Communication channels: Email and WhatsApp — ensure your contact details are accurate upon application. **What are we looking for?** We’re seeking a **UX Writer / Content Designer** to join our movement. This person will be responsible for creating clear, human-centered, and brand-aligned conversational experiences, ensuring content serves as a strategic pillar of the solution. **What will your day-to-day look like?** * Define voice, tone, and personality of the conversational agent, maintaining the client’s Style Guide up to date. * Design conversational flows (scripts, messages, fallbacks, redirects). * Write and review content such as prompts, microcopy, system messages, and agent responses. * Translate brand positioning, values, and voice into consistent verbal experiences across all product touchpoints. * Collaborate with engineering to structure intents, entities, rules, and integrations. * Create documentation: guidelines, escalation matrices, best practices, and conversational standards. * Use generative AI as a creative accelerator, performing ethical curation to validate, refine, and humanize machine-generated content. * Monitor conversational metrics, analyze logs, and propose continuous improvements. * Partner closely with Product, Design, Research, and Engineering teams to ensure content remains central to the user experience. * Ensure consistency, clarity, and safety in interactions, considering privacy, compliance, and industry best practices. * Map user journeys and interaction flows to identify communication opportunities and critical pain points. * Guarantee content accessibility by writing inclusively, simply, and user-oriented. **To succeed in this role, you’ll need:** * Experience as a UX Writer, Content Designer, or Conversation Designer. * Portfolio showcasing examples of conversational flows, microcopy, and writing processes. * Mastery of objective, clear writing with well-defined voice and tone. * Hands-on experience building chatbots or conversational agents (LLMs or traditional NLU). * Familiarity with tools such as Figma and conversational platforms (e.g., Dialogflow, Rasa, Botpress, Microsoft Bot Framework, or equivalents). * Analytical ability to interpret metrics and logs. * Strong collaboration skills with engineering and product teams. **You’ll stand out if you have:** * Experience with LLMs: prompt engineering, system messages, and response containment. * Understanding of NLU/ML concepts (intents, entities, training, and evaluation). * Experience conducting usability testing—especially conversational testing. * Familiarity with version control (Git) and CI/CD processes applied to content. * Prior experience working within agile squads. **What do we offer our Builders?** * Meal allowance (VA/VR) via Caju card; * Remote work allowance via Caju card; * Flexible Points Program on your Caju — *a flexible amount you can use however you choose;* * Nationwide health insurance (Porto Seguro Silver Plan, private room, no co-payment), with 50% of the monthly premium covered by Builders; * Dental insurance (Porto Seguro Bronze Plan), with 100% of the monthly premium covered by Builders; * Childcare allowance for children up to 72 months old; * Mental health support — *access to the Vida+ app;* * Physical health support — *access to the Gympass app;* * Life insurance ***All our job openings are inclusive and open to individuals of all gender identities, sexual orientations, ages, ethnicities, cultures, backgrounds, beliefs, disabilities, and other forms of diversity. We believe pluralism enriches our team and fosters a more innovative and collaborative workplace.*** ***Curious to learn more? #LetsGo — apply now!***