TELEMARKETING OPERATOR

Description

Here at **DNA Laboratório**, we believe excellence is built every day—through skilled professionals, cutting-edge technology, and an environment that values care for others. We are seeking professionals who share this purpose and wish to grow with us! By joining our team, you will find a solid infrastructure, a welcoming environment, and numerous opportunities for learning and development. We continuously invest in training our team and upgrading the technology of our equipment, enabling us to deliver services with quality, accuracy, and reliability. Our team comprises over **300 professionals**, including specialists holding **Specialization, Master’s, and Doctorate degrees**, ensuring a rich environment of knowledge and experience sharing. **Our culture values:** * Excellence in service delivery and results; * Teamwork and cross-departmental collaboration; * Innovation and continuous improvement; * Care for the well\-being of patients, clients, and colleagues. ***If you seek to join a company that unites tradition, innovation, and humanity, DNA is the right place for you!*** **Responsibilities and duties** * Answer incoming phone calls and address client inquiries regarding tests, results, and procedures. * Schedule appointments and prepare quotations, accurately recording information in the system. * Provide guidance on preparation requirements for laboratory tests. * Forward specific requests to the responsible departments, when necessary. * Maintain organization and up-to-date records and client information. * Ensure high-quality service delivery, conveying confidence and empathy to clients. * Support other administrative tasks related to customer service, as needed. **Requirements and qualifications** * Completed high school education. * Strong verbal and written communication skills. * Prior experience in telemarketing or customer service within the healthcare sector is a plus. * Patient, attentive, and proactive profile. **Additional information** * Additional benefits including medical and dental assistance, meal/food allowance, pharmacy allowance, and Gympass; * A dynamic and collaborative work environment; * An opportunity to work in a growing company offering professional learning and development. **DNA LABORATÓRIO** invests continuously in team training and technological upgrades of its analytical equipment, ensuring high-quality and reliable services! We count on a team of over **300 professionals**, including staff holding **Specialization, Master’s, and Doctorate degrees.**