Junior IT Technician - Campo Grande/MS

Description

Job Summary: IT technical support professional to manage incidents, assist customers, and collaborate on improvement projects, with a focus on virtualization, programming, and networking. Key Highlights: 1. IT technical support in IT environments (virtualization, programming, networking) 2. Efficient incident and problem management and resolution 3. Participation in improvement projects and implementation of new technologies Description: * Bachelor's degree in Information Technology, Computer Science, or related fields * Certifications in IT support-related technologies * Customer service training courses * Postgraduate degree in IT Management is a plus * Prior experience in IT technical support * Knowledge of virtualization (VMware and VirtualBox), programming (Java and Python), databases (MySQL and SQL Server), computer networking, operating systems (Windows and Linux), monitoring tools (Zabbix and Nagios), and telephony systems (PABX and VoIP) * Advanced English proficiency for reading, writing, and speaking * Behavioral skills including clear and concise communication, teamwork, proactivity, resilience, and organization * Provide IT technical support, including virtualization, programming, databases, networking, operating systems, monitoring tools, and telephony systems * Manage incidents and problems, ensuring efficient and timely resolution * Assist and support customers clearly, concisely, and effectively * Provide hardware support for computers and servers * Participate in improvement projects and implementation of new technologies * Collaborate with the IT team on system management and monitoring activities 2512180202551872798