Tech Lead - Remote (1)

Description

Job Summary: A professional with experience in agile methodologies, DevOps, Cloud (AWS, Azure, GCP), contact center platforms (Nice, Genesys, Avaya), and system integration (SOA, Microservices, APIs, Message Queues). Key Highlights: 1. Apply agile methodologies and DevOps. 2. Work with cloud technologies (AWS, Azure, GCP). 3. Master API integration and management standards (MuleSoft). Description: * Experience working in teams using agile methodologies and DevOps; * Cloud knowledge, including AWS, Azure, and GCP; * Knowledge of contact center platforms (Nice, Genesys, Avaya); * Understanding of IVR (Interactive Voice Response) and CTI (Computer Telephony Integration) concepts to effectively integrate IVR systems with external systems \- Mastery of integration standards (Service\-Oriented Architecture \- SOA, Microservices), APIs (REST, SOAP, GraphQL), and Message Queues (Kafka, RabbitMQ). * In-depth knowledge of API management (MuleSoft); * Understanding of system architecture and design principles to build scalable and robust infrastructure for customer service channels; * Familiarity with concepts such as Natural Language Processing (NLP), machine learning algorithms, classification, clustering, entity detection, and other methods used to train and improve the efficiency of digital agents Required: \- Mastery of integration standards (Service\-Oriented Architecture \- SOA, Microservices), APIs (REST, SOAP, GraphQL), and Message Queues (Kafka, RabbitMQ); * In-depth knowledge of API management (MuleSoft); 2511190202461821075