Systems Analyst

Description

Job Summary: Responsible for handling and diagnosing technical and functional incidents, performing root cause analysis and error correction, as well as monitoring critical system routines. Key Highlights: 1. Technical and functional incident handling and diagnosis 2. Monitoring of critical routines, integrations, and system performance 3. Development and customization of business rules and reports **Job Description:** ---------------------- Will be responsible for handling and diagnosing technical and functional incidents, performing root cause analysis and correcting errors, system freezes, and unmet business rules, ensuring solution agility and traceability. Will monitor critical routines, integrations, queues, scheduled jobs, and system performance. Key Responsibilities: \- Handle and diagnose incidents (from users, errors, freezes, unmet rules); perform root cause analysis; correct issues with agility and traceability; monitor critical points: frozen routines, queues, integrations, jobs, and query performance. \- Configuration and processes in Sankhya: TOP, Nature, Cost Center, and master data; configure native routines; database and queries (SQL/PLSQL); build and optimize BI queries and components; create and maintain views, procedures, and functions. \- Development and customizations: create business rules/validations; actions, events, and routines in Sankhya; reports / layouts / printouts. \- Cross-departmental collaboration: gather requirements from departments (Finance/Tax/Logistics) and translate them into solutions; train users on significant changes and produce quick-reference guides. **Mandatory Requirements:** ------------------------------ Required qualifications: Strong logical reasoning \+ ability to investigate problems. Solid SQL skills (joins, aggregations, subqueries, basic performance tuning). Good understanding of enterprise business processes (e.g., orders, invoices, inventory, finance, tax, etc.). Organization: Document all operations created or revised. Objective communication: Communicate effectively with end users, understand their needs, and propose realistic timelines. **Desirable Requirements:** -------------------------- Preferred qualifications: Practical experience with Sankhya (configuration, TOP, rules, reports, screens, etc.). PL/SQL and sound database practices. Experience with integrations. Experience with Power BI / data modeling / views (even at a basic level). Continuous improvement mindset: measures impact and proposes simplifications. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- * Meal Allowance; * Commuting allowance or transportation voucher (VT); * On-site meals: breakfast, lunch, afternoon snack, and daily fruits; * Health insurance (after 90 days); * Dental insurance (after 90 days); * Pet health insurance (after 90 days); * Pharmacy benefits (after 90 days); * Partnerships with educational institutions; * Gym membership benefits; * Birthday Day Off. **Work Location:** ---------------------- Palhoça **Working Hours:** ------------------------ Business hours