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Job Summary: We are seeking a leadership-oriented professional with systemic vision and strong execution capability to drive improvements in customer support and enhance operational maturity within the Premium Customization Support team. Key Highlights: 1. Lead the support team technically and develop the team 2. Coordinate continuous improvement initiatives and identify opportunities 3. Foster a root cause analysis culture and continuous learning At Senior, technology is built by collaborative teams with autonomy, accountability, and a focus on delivering real business impact. You will work on continuously evolving solutions, tackling concrete challenges, and participating in decisions that shape products used by thousands of companies. To help us advance the tech ecosystem together, learn more about the **Senior Technology Manifesto**. **THE CHALLENGE:** We seek a leadership-oriented professional with systemic vision and strong execution capability to act as a key driver in improving customer support and enhancing operational maturity within the Premium Customization Support (Support) team. **KEY RESPONSIBILITIES:** * Act as the technical leader of the support team, promoting organization, providing technical direction, and supporting team members' development; * Ensure high-quality handling of customer-submitted tickets, monitoring support metrics (SLA and CSAT), team performance, and progress; * Coordinate continuous improvement initiatives, systematically identifying opportunities and implementing solutions; * Collaborate strategically with other internal Senior departments and our customers. * Promote a culture of root cause analysis, prevention, and continuous learning. **WHAT WE EXPECT FROM YOU:** * Experience in software development (customizations, integrations, and automations). * Experience leading technical teams. * Direct customer-facing experience. * Strong communication, interpersonal, and negotiation skills. **WHAT COULD STRENGTHEN YOUR APPLICATION:** * Experience developing in LSP (Senior Programming Language) and other customization layers (Reports, Rules, and WebServices). * Experience developing integrations via SeniorConnect. * Experience developing BPM (via Senior Flow). * Experience in customer support processes. * Familiarity with Senior's HCM and ERP products. **Our Benefits:** * Health and dental insurance; * Life insurance; * PPLR \- Profit and results sharing; * Wiipo card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass \- Gym and wellness benefit; * OnHappy \- Travel benefits and advantages; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Birth assistance; * PET assistance; * Senior Corporate University; * Career development plan. **Our Senior Way of Being:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in diversity because experiences and perspectives are unique, offering opportunities inclusive of diverse people and ideas. It is precisely this approach that enables us to achieve outstanding results and drive customer success—powered by the dedication of incredible people. These details are specific to this opportunity, but you can explore all our openings and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the largest software developers for business management in the country. With over 35 years of history and presence across Brazil, we drive digital transformation for thousands of companies through technology. We expanded into international markets with the acquisition of a company in Colombia, strengthening our presence across Latin America. The quality of our solutions stems from the work of over 3\.600 professionals and a comprehensive portfolio focused on high performance. Guided by our purpose—Empowering People and Accelerating Business—we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration—because accelerating the future is fundamental to who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media:
