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Job Summary: The On the Road Manager will lead and optimize last-mile operations, ensuring operational excellence at every stage of the delivery process within a collaborative and dynamic environment. Key Highlights: 1. Lead and optimize last-mile operations 2. Ensure operational excellence throughout the delivery process 3. Highly collaborative, dynamic, and innovative environment **DESCRIPTION** --------------- The Amazon Logistics team is seeking an On the Road Manager to join the AMZL Brazil team at our Delivery Station in Aparecida de Goiânia. As an On the Road Manager, you will be responsible for leading and optimizing last-mile operations, ensuring operational excellence at every stage of the delivery process. Your role will involve managing loading operations and delivery performance alongside the Operations and Delivery Service Partner (DSP) teams. You will be part of a highly collaborative, dynamic, and innovative environment where ideas are valued and experimentation is encouraged. Our goal is to identify creative and practical solutions to deliver the best results to our customers. We seek professionals with a proven track record of excellence in quality and customer focus, who thrive in fast-paced and challenging environments, and who are prepared to operate under high ambiguity and constant change. If you enjoy challenges and are ready to lead and deliver results in an environment that combines the dynamism of a start\-up with the structure of a large enterprise, we want to meet you! Key job responsibilities * Supervise preparation and execution of the loading process, ensuring compliance with standard operating procedures and managing exceptions to minimize delays * Coordinate the loading process for Flex and Hub operations * Conduct prior-day review analysis, leading operational team calls and developing action plans for continuous improvement * Perform Gemba walks at loadout and on\-road monitoring to identify process gaps and implement corrective actions * Optimize and manage On the Road operational performance metrics * Monitor and improve on\-road quality metrics * Manage and reduce delivery failures, including RTS (Return to Station), BC (Business Closed), UTA (Unable to Access), and UTL (Unable to Locate) * Communicate daily metrics and report exceptions to other Operations departments as needed **BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree or above in Engineering (any domain), Operations, Business Administration, or a related field * Experience in operations management * Experience in people management * Experience with MS Office Professional Suite, including intermediate knowledge of Excel to manipulate and analyze data * Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays **PREFERRED QUALIFICATIONS** ---------------------------- * Experience in e\-commerce * Experience in project or program management * Speak, write, and read fluently in English, and have the ability to take direction in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
