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Service Delivery Analyst

Indeed
Full-time
Onsite
No experience limit
No degree limit
100 - 4 1201 - Plano Piloto, Brasília - DF, 70714-900, Brazil
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Description

Job Summary: Professional responsible for ensuring the quality and efficiency of contractual deliveries, monitoring the execution of government contracts, and managing incidents. Key Highlights: 1. Working with technologies such as 5G, Data Analytics, IoT, Cloud, and Security 2. A diverse, inclusive, collaborative culture with continuous development 3. Focus on innovation, inclusion, and sustainability *Logicalis values diversity and offers equal opportunities to all qualified candidates, regardless of gender, race, sexual orientation, disability, or any other characteristic.* We are \#ArchitectsOfChange. We help thousands of companies transform and succeed in a digital world. We believe technology can change the world and make it a better place to live, promoting a culture aligned with our values: integrity, innovation, excellence, partnerships, and empowerment. Visit our website: http://www.la.logicalis.com. **MANAGER: ADD JOB DETAILS.** **Responsibilities and Duties** * Ensure the contracted scope is delivered with quality, efficiency, and within established timelines * Organize documentation related to contract amendments, extensions, adjustments, and penalties * Monitor the execution of contracts with government clients * Track SLAs, service tickets, and operational metrics * Analyze and resolve incidents and contractual violations * Prepare administrative defenses in cases of fines/penalties * Ensure compliance with contractual and regulatory clauses * Develop and present managerial and executive reports * Interface with technical, legal, and client teams **Requirements and Qualifications** * Experience serving public sector clients * Education: Business Administration, Systems Analysis and Development, Data Processing, or related fields * Intermediate English proficiency * ITIL V4 certification preferred **Additional Information** **Our Benefits:** Health insurance Dental insurance Meal and food allowance Private pension plan Life insurance Childcare assistance Transportation allowance Professional Support Program Totalpass Birthday Off Work from Anywhere #### **Join the Architects of Change team!** We are over 7\.000 people transforming realities through technology and talent. Here, every contribution matters. We embrace diversity, collaboration, and continuous learning in a flexible environment that encourages professional growth. We work with future-driving technologies such as 5G, Data Analytics, IoT, Cloud, and Security. Our journey began in 1997 in the United Kingdom, and we continue accelerating progress in an ever-changing digital world, placing innovation, inclusion, and sustainability at the core of our culture. **Why Logicalis?** * Continuous professional development * A diverse, inclusive, and collaborative culture * Open dialogue and teamwork * Commitment to well-being and work-life balance * Recognition for achievements **Here, you don’t just build a career—you help build tomorrow.** Join us as an Architect of Change! Apply now and take the next step in your future.

Source:  indeed View original post
João Silva
Indeed · HR

Company

Indeed
João Silva
Indeed · HR

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