Senior UX Writer

Description

Job Summary: We are looking for a UX Writer/Content Designer to create clear and human conversational experiences aligned with the brand, ensuring content serves as a strategic pillar of the solution. Key Highlights: 1. Building innovative and disruptive solutions in digital transformation 2. Collaborative and challenging environment with autonomy and encouragement for growth 3. Positively impacting people and businesses, achieving maximum potential **Who We Are:** We are a digital transformation ecosystem that combines technology and strategic vision to **scale results** and increase value delivered to our clients. We work on building **innovative and disruptive solutions** across **300+ projects with major national companies** spanning multiple industries. Our purpose is to **positively impact people and businesses**, exponentially empowering each to achieve their full potential. We respect all differences and foster an **open and inclusive space** where you can exercise autonomy, share your ideas, learn from mistakes, connect with others, and **drive change around you**. If you seek a collaborative, challenging environment that encourages continuous growth and positions you as the protagonist of your own journey — this is the place for you! **Before proceeding, please note the following:** * Employment Type: CLT * Work Model: Hybrid * Location: São Paulo — Butantã * Office Attendance Frequency: Once per week * Working Hours: 9 AM–12 PM and 1 PM–6 PM, with flexible scheduling based on meetings and deliverables. * Process Stages: Between 3 and 4 stages, with an average turnaround time of up to 3 business days between each stage. * Communication Channels: Email and WhatsApp — ensure your contact details are correct at the time of application. **What We’re Looking For:** We’re seeking a **UX Writer/Content Designer** to join our movement. This person will be responsible for creating clear, human, and brand-aligned conversational experiences, ensuring content serves as a strategic pillar of the solution. **Your Day-to-Day Responsibilities Will Include:** * Defining voice, tone, and personality of the conversational agent while maintaining the client’s Style Guide. * Designing conversation flows (scripts, messages, fallbacks, redirects). * Writing and reviewing content such as prompts, microcopy, system messages, and agent responses. * Translating brand positioning, values, and voice into consistent verbal experiences across all product touchpoints. * Collaborating with engineering teams to structure intents, entities, rules, and integrations. * Creating documentation: guidelines, escalation matrices, best practices, and conversational standards. * Leveraging generative AI as a creative accelerator, performing ethical curation to validate, refine, and humanize machine-generated content. * Monitoring conversational metrics, analyzing logs, and proposing continuous improvements. * Partnering with Product, Design, Research, and Engineering teams to ensure content remains central to the user experience. * Ensuring consistency, clarity, and safety in interactions — considering privacy, compliance, and industry best practices. * Mapping user journeys and usage flows to identify communication opportunities and critical pain points. * Guaranteeing content accessibility by writing inclusively, simply, and user-oriented. **To Meet This Challenge, You Must Have:** * Experience as a UX Writer, Content Designer, or Conversation Designer. * Portfolio showcasing examples of conversational flows, microcopy, and writing processes. * Mastery of objective, clear writing with well-defined voice and tone. * Practical experience building chatbots or conversational agents (LLMs or traditional NLU). * Familiarity with tools such as Figma and conversational platforms (Dialogflow, Rasa, Botpress, MS Bot Framework, or equivalents). * Analytical ability to interpret metrics and logs. * Strong collaboration skills with engineering and product teams. **You’ll Stand Out If You Have:** * Experience with LLMs: prompts, system messages, and response containment. * Basic understanding of NLU/ML (intents, entities, training, and evaluation). * Hands-on experience with usability testing — especially conversational testing. * Familiarity with version control (Git) and CI/CD processes applied to content. * Prior experience working within agile squads. **What We Offer Our Builders:** * Meal Allowance (VA/VR) via Caju card; * Remote Work Allowance via Caju card; * Flexible Points Program on your Caju — *a flexible amount you can use however you like;* * Nationwide Health Insurance Plan by Porto Seguro (Silver Plan with private room and no co-payment), with 50% of the monthly premium covered by Builders; * Dental Insurance by Porto Seguro (Bronze Plan), with 100% of the monthly premium covered by Builders; * Childcare Assistance for children up to 72 months old; * Mental Health Support — *access to the Vida+ app;* * Physical Health Support — *access to the Gympass app;* * Life Insurance ***All our job openings are inclusive and open to individuals of all gender identities, sexual orientations, ages, ethnicities, cultures, backgrounds, beliefs, disabilities, and other forms of diversity. We believe pluralism enriches our team and fosters a more innovative and collaborative workplace.*** ***Curious to learn more? \#LetsGo — apply now!***