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Job Summary: Work on functional analysis, requirements gathering, and solution design for ERP/CRM Microsoft Dynamics projects and support, contributing to the continuous evolution of the environment. Key Highlights: 1. Working on ERP/CRM Microsoft Dynamics projects and support 2. Supporting the largest players in the national market 3. Focus on continuous improvement and impact in retail and manufacturing Neogrid is a publicly traded company (B3: NGRD3\) and a reference in **retail, manufacturing, and distribution technology and data intelligence**. For over 26 years, we have developed solutions that connect the entire consumption and supply chain, enabling our customers to make faster, smarter, and more profitable decisions. We are looking for people focused on continuous improvement, capable of being guided by real and actionable business metrics, and who can help us impact the worlds of retail, manufacturing, technology, and consumers. At Neogrid, we exist for our customers, and we dedicate ourselves every day to delivering the best results with excellence. We believe in the power of **diversity**, which expands, includes, and drives growth. Here, you’ll have the opportunity to demonstrate your value and challenge yourself, helping **the largest players in the national market** keep their businesses aligned with consumer demands! **Responsibilities and Duties** * Work on ERP/CRM Microsoft Dynamics projects and support, performing functional analysis, requirements gathering, understanding of business processes, and designing solutions aligned with the system. * Contribute to the continuous evolution of the Dynamics environment, supporting process improvements, module optimization, and implementation of best practices for system usage. * Develop functional specifications, technical documentation, solution validations, and acceptance testing. When necessary, support the technical team in developing customizations, integrations, and extensions for Dynamics. * Monitor incidents, requests, and project demands related to the system, tracking all stages until resolution. Also monitor environment updates, deployments, builds, automated routines, and performance of key processes. * Guide key users and internal teams on functionalities, process changes, best practices for usage, and operation of Dynamics routines. * Resolve system-related issues and incidents, identifying root causes, analyzing logs, reproducing scenarios, and proposing corrections aligned with business rules and standard system behavior. * Assist business areas in defining requirements, mapping processes, and identifying improvement opportunities within Dynamics, ensuring alignment between needs and platform capabilities. * Support integrations with other systems, deployment management, monitoring of batch jobs, homologation routines, tests, and functional validations. **Requirements and Qualifications** * Experience with Microsoft Dynamics D365 Finance & Operations and Dynamics CRM ERP (functional configuration, parameterization, and support). Incident analysis and resolution (triage, scenario reproduction, log analysis, and root cause identification). * Knowledge of Brazil localization for D365 (e.g., NF-e, CT-e, MDF-e, SPED, taxes, CFOP, ICMS/IPI/ISS). Reporting and fiscal/financial models. * Familiarity with X++ and extensions (for code reading and technical team support when needed). * Soft Skills: Analytical reasoning and end-to-end process vision; clear communication with technical teams and business areas; organization and sense of priority, with autonomy and attention to deadlines; proactivity in suggesting improvements and standardizations; collaboration in multidisciplinary teams and adaptability in dynamic environments. **Nice-to-have:** * Experience with integrations using APIs from the Microsoft ecosystem. Knowledge of agile methodologies, working in product or support squads. * Knowledge of Power Platform (Power Automate, Power Apps) and Power BI for dashboards, automated testing, CI/CD, and versioning applied to D365 packages. **Additional Information** At Neogrid, People Matter. Therefore, we offer benefits that support the personal and professional development of our people. Our opportunities are **Remote or Hybrid**, exclusively for those residing in Brazil! Here, we offer **Flexibility** in our working hours! We provide **Health Insurance**, **Dental Insurance**, and **Life Insurance** (all extendable to legal dependents). We offer **Medication Allowance**, extendable to children! We provide **Transportation Voucher** or **Parking Allowance**, for those living in cities where we have offices! With our **Flexible Meal/Voucher Allowance**, you decide how to use it. We support your well-being with **Wellhub** (formerly **Gympass**) and **TotalPass**. In your birthday month, you’re entitled to a day off — **on the date of your choice**, to rest however you prefer. Count on our parental support program, **NeoBaby**, designed specifically for new mothers and fathers! We offer **Unico Skill**, an educational solution providing external training for continuous development. We provide **Childcare Allowance** and **Extended Parental Leave** of **6 months** for mothers and **30 days** for fathers. We also offer a **Referral Program**, bonuses, and much more! *Phew! Now we just need you to join us.* **Who We Are** Born from an ambitious dream, Neogrid entered the world destined for greatness! For 26 years, we’ve built a powerful technology and data intelligence ecosystem — the only one capable of connecting and accelerating retail and manufacturing to sell more, with greater margins. We have a solid foundation of clients, data, technology, and security to sustain large-scale operations through actionable insights that support business planning and execution. Today, over 8,000 companies — including the largest industries and retailers in Brazil and worldwide — use Neogrid solutions to optimize their operations. Our remote or hybrid work model is supported by offices in Joinville, São Paulo, and Florianópolis, offering spaces to build, exchange ideas, and celebrate with our people. **The Neogrid Way** Our culture is alive and strong in everything we do: in gestures of collaboration, dedication to our customers, and initiative to go beyond to achieve the best results. This is our way!
