Senior SRE Analyst

Description

**Dir.:** Directorate of Planning, Quality, and Automation **Management:** Systems Quality (QA) / Non-Production Environments **Location:** São Paulo \- SP \| Curitiba \- PR (Remote) **Work Schedule:** Monday to Friday, from 9:00 AM to 6:00 PM (1:30h break) Innovative solutions with efficient and competitive differentiators are the raw material for those working in Information Technology at Telefônica. This is the area responsible for managing information systems to deliver even greater quality, flexibility, and agility. The result is an increasingly digital company offering more robust value propositions to our customers. Does this resonate with you? Then this opportunity is for you. **Responsibilities and Duties** * Perform troubleshooting and functional analysis of incidents in non-production environments; * Support applications in testing environments; * Implement and manage monitoring tools to ensure visibility into system performance and proactively detect issues; * Lead incident response, conducting post-incident analyses (postmortems) to identify root causes and prevent recurrence; * Develop scripts and tools to automate repetitive tasks, improving operational efficiency and reducing human error; * Analyze system capacity and plan scalability to meet demand, ensuring services remain available and responsive; * Collaborate with development teams to implement changes safely and efficiently, minimizing impact on the staging environment; * Work closely with security teams to ensure security practices are integrated into the testing lifecycle; * Create and maintain technical documentation and operational guides, as well as train teams on best practices and tools; * Collaborate with QA analysts to continuously improve system reliability and efficiency. **Requirements and Qualifications** * Experience operating applications based on WebLogic Application Server, SOA Suite, OSB, Apache, and OHS; * Preferred: experience operating applications based on Kubernetes\\OpenShift\\Microservices; * Also preferred: knowledge and operational experience with Axway API Gateway; * Basic knowledge of cloud application support, relational and non-relational databases (Oracle, MongoDB, Cassandra, PostgreSQL); * Familiarity with Linux operating systems; * Knowledge of SRE and DevOps practices; * Knowledge of observability tools and dashboard creation for monolithic and distributed systems (especially ELK Stack); * Experience with monitoring tools for monolithic and distributed systems (especially ELK Stack); * Understanding of distributed environment infrastructure operations; application and infrastructure troubleshooting, with emphasis on root cause identification; * Ability to build automated processes using programming languages (Python and shell scripting); * Remote position; however, candidates must reside in São Paulo \- SP or Curitiba \- PR. **Additional Information** At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits—but also flexible ones. * **Here’s what we offer you:** * Choose the ideal benefit for you and your dependents via a digital platform offering various categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Allowance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes—a brand-new smartphone for you! * Unlimited voice and data plan! Yes—unlimited! With the best mobile network, even faster thanks to Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or Profit Sharing (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll be entitled to a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, your way of being—and where you can be authentically yourself. \#VemdeVocê * Work remotely. \#FullMobility * Enjoy flexible working hours; * Take a day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to help transform the world; * Access our Educational Development Program, which offers partnerships with educational institutions at discounted rates; certifications and online courses. * Accelerate your career through our Internal Recruitment Program—within Brazil or abroad—as we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from a series of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and much more! All our job openings are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! \#VivoDiversidade We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Bring Closer** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives—with security, reliability, and the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We have implemented agile methodologies across the entire organization, connecting us with the most innovative and collaborative ways of working. We actively promote a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator reflecting the society in which we live. We maintain a robust internal program anchored in five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, providing space for everyone, supporting and embracing differences. We believe the path to delivering the best customer experience begins with delivering a great employee experience. **\#VemPraVivo**