Senior Consultant – ServiceNow

Description

**Inclusion, respect for diversity, and equity are part of KPMG’s DNA.** **Here, we value every individual, encouraging and empowering our professionals to feel integral to our achievements.** **Regardless of your age, gender, race, color, creed, sexual orientation, ethnicity, national origin, or disability, we invite you to make a difference. Join the KPMG team!** **️‍ ️‍ ️ ✊** **✝️** **Inspire Confidence. Empower Change.** **At KPMG:** ----------------- * We do what is right **\#Integrity** * We learn and continuously improve **\#Excellence** * We think and act boldly **\#Courage** * We respect one another and grow stronger through our differences **\#Together** * We focus on what truly matters **\#ForBetter** **Responsibilities and Duties:** ------------------------------------ **If selected, you will have the opportunity to:** Develop, configure, and customize solutions on the ServiceNow platform Design and implement workflows, automations, and integrations with internal and external systems Conduct technical and functional analysis of requirements, proposing scalable solutions aligned with platform best practices Lead testing, user acceptance, and ensure delivery quality Support ongoing platform maintenance and evolution, including incident analysis and performance improvements Participate in platform administration (access management, updates, governance, and best practices) Create and maintain technical and functional documentation Engage directly with stakeholders to understand needs and propose improvements Support and mentor junior professionals in their day-to-day activities **Requirements and Qualifications:** ------------------------------- **What are we looking for in you?** Solid experience with ServiceNow, including implementation, enhancement, or support projects Practical knowledge of modules such as ITSM, ITOM, or similar Experience developing JavaScript (server-side and client-side on the platform) Hands-on experience with Flow Designer and/or Workflow Editor Experience with Service Catalog and Service Portal Knowledge of integrations via REST/SOAP APIs Familiarity with ITIL best practices and agile methodologies (Scrum/Kanban) Strong analytical ability and autonomy in managing requirements **Why join KPMG?** ----------------------------------- * We work with cutting-edge technologies; * Our professionals are market leaders; * We are one of the world’s largest professional services firms; **What benefits do we offer?** -------------------------------- * Meal Voucher * Food Voucher * Medical Insurance * Dental Insurance * Transportation Voucher * Wellness Benefit (Gym) * Pharmacy Discount Program * Life Insurance * KPMG Pension Plan * Childcare Assistance * Undergraduate Education Incentive * Language Learning Incentive * Professional Association Subsidy * Wedding Gift * Newborn Gift * Extended Maternity Leave * Flexible Working Hours * My Time: up to 6 full days per year — or 12 half-days — for you to take a break, care for yourself, and use as you wish, whenever needed. * PPL