Active and receptive customer service via email, WhatsApp, phone calls, and in person, where the employee themselves determines when and through which channels clients will be contacted, based on their own strategy and in coordination with the operating team; **Customer Service Department (CSD):** Clarify inquiries, register complaints, and resolve issues; Record and track requests in internal systems; Maintain up-to-date knowledge of the company’s products and, at times, collaborate with other teams to ensure customer satisfaction. Clarify inquiries, register complaints, and resolve issues. Record and track requests in internal systems; Maintain up-to-date knowledge of the company’s products and, at times, collaborate with other teams to ensure customer satisfaction.