RPA Support Analyst

Description

Are you passionate about technology and innovation? At SysMap Group – which brings together SysMap Solutions, TriggoLabs, and triggo.ai – we believe that great results are born from incredible people. We are a Brazilian technology company that, since 1999, has helped organizations overcome complex challenges and accelerate their digital transformation. Our operations cover various segments, such as Telecom, Retail, Education, Finance, Industry/Cosmetics, and Energy, always with a focus on innovative and high-impact solutions. Apply now and build the future of technology with us! **Responsibilities and duties** * Monitoring of automated processes (RPA); * Initial analysis of failures, logs, and error messages; * Handling and follow-up of incidents; * Escalation to development and support teams; * Recording of occurrences and documentation of procedures; * Monitoring of indicators and status of automations; * Identification of recurring problems and improvement opportunities; * Acting in accordance with operational processes and escalation flows; * Availability for shift work, including weekends and alternating days off; * Analytical capability, organization, and sense of priority. **Requirements and qualifications** * Undergraduate or completed degree in Information Technology, Information Systems, Computer Science, or related fields; * Basic knowledge of technology and system support; * Good analytical and problem investigation skills; * Ability to work with procedures and operational routines; * Good communication and ability to work in a team; * Availability to work in **shifts, including weekends and holidays**, as required by the operation. ### **Differentiators** * **IBM RPA**; * **Automation Anywhere**; * **Python**; * Concepts of **RPA (Robotic Process Automation)**; * Log analysis and troubleshooting; * Databases / SQL; * Monitoring and incident response tools. **Additional information** We are the **SysMap Group**, formed by the brands **SysMap Solutions, TriggoLabs, and triggo.ai**, an ecosystem of companies with a major impact on the market, offering innovative technology solutions that transform businesses and develop people. Our essence is driven by a **passion for innovation, collaboration, and continuous growth**. For over **25 years**, we have exceeded expectations by solving complex business challenges, operating in different segments and actively following technological evolution. Here, we believe that **technology only generates value when it is built by people**. Therefore, we cultivate an ethical, collaborative, and diverse environment where learning is constant and excellence in what we do is part of our way of being. **The only way to participate in SysMap Group selection processes is through the company's pages on the Gupy platform, and there is no participation fee or hiring charge.**