The Institute was born from the union of healthcare professionals with extensive professional experience, who share a common dream: to produce significant and lasting changes in the lives of patients with different neurodevelopmental disorders, positively impacting families and society. Our differential is humanized care, combined with expertise in Applied Behavior Analysis (ABA), where therapeutic interventions for patients are developed, along with family support. Our **Mission** is to produce **significant and lasting** changes in the lives of patients with different neurodevelopmental disorders, **positively impacting** the family and society. Our **Vision** is to be a **national reference center** in treatment for neurodevelopmental disorders by 2027. Our **Values** are: **Humanization:** We welcome families and professionals **Empathy:** We put ourselves in others' place. **Collaboration and Commitment:** We believe in success through teamwork. **Focus on results:** We always seek the best outcomes **Teaching and Research:** We invest in continuous development **Transparency and Ethics:** We maintain open and clear communication Will be responsible for attending parents of patients either in person, by phone or via WhatsApp, checking patient documents and accredited health insurance plans for billing, providing support to coordination in activities related to reception. **RESPONSIBILITIES:** 1. Use WhatsApp as a communication tool with patients' parents, answering questions, forwarding clinic notices and patient care information, also requesting tokens generated by the insurance plan and collecting signatures for attendance and referrals. 2. For new patients, receive guidance from coordination, reinforce warm welcomes to guardians, and personally deliver necessary documents requiring signature to proceed with clinical treatment, then forward them to administrative coordination. 3. Finalize registration of new patients in the Virtues system and create customized medical records to be made available for therapists' use. 4. Monitor patient attendance, controlling entries, exits and absences, informing via WhatsApp in groups with all individuals involved in the process. 5. Receive weekly spreadsheets from the billing department regarding respective medical insurance plans, to process insurance cards and tokens. 6. Prepare service or attendance certificates for guardians upon request and collect the clinical coordinator's signature. 7. Prepare and send monthly to the billing department the medical insurance attendance spreadsheet and manual referral forms, collecting signatures from guardians and clinical staff, verifying that all signatures across all reports match, to prevent discrepancies and payment blocks by the medical insurance. **SPECIFIC REQUIREMENTS:** High school diploma completed. Proficiency in Microsoft Office suite. Training in health insurance processes. **BENEFITS:** * Transportation allowance **–** Benefit granted according to current legislation, intended to cover employee commuting expenses between residence and workplace. * Basic food basket – Provided monthly via card (IFOOD); * SESC agreement – Access to programs, leisure, cultural and wellness services offered by the institution; * Santa Saúde Health Plan – Medical assistance according to the network of accredited providers; * Santa Saúde Dental Plan – Dental coverage through a partner operator; * Birthday Day Off – Paid leave during the birthday week; * Childcare Allowance – Benefit for women with children up to 6 years old; * TotalPass – Access to gyms and physical activities through a partner platform; * Avus – Digital health platform offering medical guidance and follow-up services; * StarBem – Emotional health and wellbeing support through psychological counseling. * Attendance Bonus – Paid leave granted after three months of work, conditioned on minimum 90% attendance during the period **Schedule:** Monday to Friday, from 12:50 PM to 9:50 PM **LOCATION:** Av. Dr. Pedro Lessa, 2797 - Embaré, Santos/SP