Petz Group’s core principle is diversity. Therefore, differences are essential to building a creative, innovative, and straightforward ecosystem. Unsurprisingly, we are Brazil’s largest pet ecosystem — diverse people and companies working together for animal welfare. If you identify with this vision and wish to build your story with an uncomplicated, proactive, results-driven, and above all, pet-loving team, apply now. Here, we want you to be yourself — so that together, we can be Petz. **Responsibilities and Duties** * Responsible for initial customer service, delighting customers, registration, telephone support, and assisting veterinarians in their daily routines — all aimed at meeting and exceeding external and internal customer satisfaction expectations; * Scope: Brazilian market, within budgeted expense limits; * Comply with customer service standards and procedures by applying company-established rules; * Ensure successful customer service delivery through development and implementation of the Petz welcoming experience; * Schedule veterinary appointments via electronic booking system; * Organize the workplace by correctly positioning equipment; * Refer customers to other in-store services — such as the grooming center and pharmacy — upon request. **Requirements and Qualifications** * Completed High School education; * Technical Education (Desirable); * Proficiency with operating systems and knowledge of Excel; * Availability to work on rotating shifts: 6 days on / 1 day off, or 12 hours on / 36 hours off. **Additional Information** **Medical Assistance** Available after the probationary period, ensuring your health care with safety and quality. **Dental Assistance** Available within 30 days of hiring, guaranteeing your well-being from day one. **Profit-Sharing Plan (PLR)** Bonus tied to individual and company performance. **Petz Discount Club** Exclusive discounts and cashbacks with over 700 partners nationwide. Save where it truly matters! **Pharmacy Benefit (Vidalink)** Purchase medications with direct payroll discounts — no financial strain. **Birthday Day Off** You deserve to celebrate! Enjoy one paid day off during your birthday month (available after 6 months of employment). **Clubz Petz Diamante** 30% discount on bathing & grooming services 5% **CashPetz** on purchases at physical stores and online Free shipping and waived service fees for online orders (economy/standard mode) 30% **CashPetz** on consultations, vaccinations, and exams at Seres network clinics Access to exclusive content **Internal Grooming Training Program** Want to work in pet grooming? We’ll train you to professionally serve in our Grooming Centers. **GymPass or TotalPass** Access to gyms, studios, and wellness activities after 30 days of employment. **Indica Petz** Refer friends to join us and earn exclusive rewards. Those who refer, shine! **PETernidade Leave** Because pets are family too — a special time for you to care for your new household member. **Movimenta Petz** Our internal mobility program. Grow with us — we have numerous success stories! **SESC Partnership** Discounts, cultural and sports activities, and access to leisure programs across Brazil. **Life Insurance** Ensuring security and peace of mind for you and your family. **UniPetz** Our online development platform — learn and grow at your own pace. **Meal Voucher or Food Allowance** Benefit granted per current policy of your region. **Transportation Voucher** We ensure your commute with ease and responsibility. **Petz’s purpose** is to create value and deliver the best possible experience in the relationship between pets and their guardians. To achieve this, our **vision is to be globally recognized, by 2025, as the leading pet ecosystem.** With an omnichannel strategy integrating not only physical and digital channels but also product and service segments, **we are a complete solutions platform for pets.** Our proposition is to offer customers a differentiated shopping and service experience in our physical stores, plus speed and convenience across our digital channels. **Yes — we aim to be present in every moment of our customers’, guardians’, and pets’ lives.** We also operate Brazil’s largest **network of grooming centers**, and under the **Seres** brand, the country’s most comprehensive network of veterinary clinics; additionally, through **Adote Petz**, Brazil’s largest national dog and cat adoption program, we foster the emotional bond between guardians and their new best friends. And we haven’t even mentioned **Petz-branded products**, already exceeding 300 items available across all our stores — **market leaders in all 25 product categories offered**. With annual revenue growth exceeding 40%, this demonstrates our strength, innovation, and commitment to delivering high-quality products to our customers. Gradually, this ecosystem continues expanding and strengthening with major pet industry brands joining the Petz Group — including: **Zee.Dog, Cansei de Ser Gato, Cão Cidadão, and Petix.** Cool, right? Our omnichannel strategy brought us here — making us **market leaders**, and a company that **doubles in size every two years**. Yet we remain relentless, knowing much remains to be done. Thus, we’re investing further in strengthening our ecosystem of services and products, and in hiring talent even better than ourselves — to keep reaching ever-higher goals and delivering outstanding results. And you — do you want to join this team of **people passionate about pets?** Work in a **straightforward, welcoming environment**, where we respect one another? Where your efforts are recognized and results rewarded? And above all, **where we delight our customers and take genuine pleasure in serving?** If you answered “yes” to all these questions, then **join the \#EcossistemaPetz \#SomosPetz.**
João Silva
Indeed · HR
João Silva
Indeed · HR
