The Customer Solutions Specialist (CSS) team is responsible for ensuring an excellent experience for our customers, strategically driving continuous improvement of the customer journey and processes. Here, we don’t just solve problems—we seek to understand scenarios, analyze data, optimize workflows, and generate real impact on the experience of those using our solutions. We are a team whose mission is to continually raise the bar for customer relationship management at Cappta, striving to build customer service that becomes an increasingly recognized benchmark nationwide. We achieve this through an analytical, collaborative, and relentlessly improvement-oriented mindset—always evolving processes, sharing knowledge, and proposing improvements that enhance quality, efficiency, and customer delight. Therefore, we seek curious, analytical, communicative individuals with a strong drive for continuous improvement—people who enjoy learning, teaching, proposing solutions, and transforming challenges into opportunities for growth. **Responsibilities and duties** * Develop improvements, automations, and technical solutions to support CS operations, customer service, and logistics; * Contribute to the development and evolution of our internally built CRM, primarily using Python on the backend and React on the frontend; * Create, adjust, and maintain endpoints, integrations, and routines that help the team resolve issues more quickly; * Support technical investigations involving databases, APIs, logs, and system behavior; * Collaborate closely with CS, Product, and Technology teams to transform operational problems into technical solutions; * Use AI daily to accelerate development, problem analysis, code generation, documentation, and task automation; * Identify opportunities to improve operational efficiency by proposing simple, scalable, and well-documented solutions. **Requirements and qualifications** * Proficiency in using AI tools to support development, analysis, and task automation; * Experience developing with Python and React; * Experience with APIs, integrations, and creating/maintaining endpoints; * Knowledge of databases and SQL queries; * Familiarity with Git and code versioning; * Ability to analyze logs, systemic errors, and technical workflows. **Additional information** **Additional information:** * Remote work; * Remote work allowance; * 40-hour workweek (Monday to Friday); * Meal/voucher card (Pluxee); * Health and dental insurance (Sulamerica); * Digital Hospital (Conexa); * Life insurance (Prudential); * Daycare allowance for children under five (5\) years old; * Wellhub; * Partnerships with Open English and Alura; We are a team passionate about financial technology and building innovative solutions that drive business growth. Here, we value authenticity, openness, teamwork, and an entrepreneurial spirit. Our flexible platform was developed to help entrepreneurs reach new heights in the financial market. Our goal is to support your growth journey and empower you to become a true reference in the Brazilian fintech landscape. With a clear purpose—to accelerate the growth of Brazilian entrepreneurs—our mission is to transform businesses into fintechs by delivering tailored financial technologies. With that in mind, we envision a future where companies become protagonists of the financial ecosystem and play a fundamental role as agents of change. Join us and be part of the revolution transforming the payments market in Brazil.
João Silva
Indeed · HR
João Silva
Indeed · HR
