Job Summary: Provide technical leadership to the Operations/NOC team, overseeing performance, supporting team development, and ensuring service quality. Key Highlights: 1. Technical leadership and team development in Operations/NOC 2. Handling critical incidents and operational discipline 3. System monitoring and ensuring adherence to operational procedures Join a company that loves transforming with technology and embraces diversity in all its forms! **Responsibilities and Duties** Provide technical leadership to the Operations/NOC team, monitor performance, support team development, ensure shift schedule compliance and handover quality. Act as the focal point for critical incidents, promote operational discipline, and support continuous team upskilling. Monitor system events and alerts, ensuring proper ticket registration, prioritization, and follow-up, while supervising execution of operational procedures and escalations with responsible teams. Ensure knowledge base updates, continuity of operations across shifts, and support validation of KPIs such as SLA, MTTR, and backlog, aligned with ITSM best practices. **Requirements and Qualifications** **Mandatory:** Experience in NOC operations or monitoring critical environments; hands-on experience in technical leadership of teams; knowledge of ITSM processes (Incidents, Problems, Changes); and experience with monitoring tools—preferably Datadog or similar. Basic understanding of networking, operating systems, and IT infrastructure; foundational SQL knowledge; analytical capability; and strong communication skills with a leadership mindset. Completed or ongoing undergraduate degree in IT-related field. On-site work at Morumbi/SP. **Additional Information** **Desirable:** Knowledge of ITIL, experience in 24x7 environments, and experience managing by KPIs and driving continuous improvement. Want to learn more about us and join the team building the future? **\#VemSerSpreader** **Transforming the world with technology** We are nearly 2,500 Spreaders, spread across 22 Brazilian states through Spread Anywhere, enabling us to work **100% remotely**, depending on the employment model. We are digital, hyperconnected, and wherever we are, we practice daily one of the core values embedded in our culture: \#collaboration. **Innovation to develop the future** Spread is an innovation company with 41 years of history, delivering comprehensive technology and digital business solutions. Today, we offer a robust portfolio of services, including application development, Quality Assurance, IT Outsourcing, Talent on Demand, AI-based solutions, and SAP and S/4HANA consulting and implementation. We adopt a customer-centric approach where customer experience is paramount and guides our actions and strategies. This commitment is reflected in our NPS score of 75, positioning us in the quality zone and demonstrating our customers’ trust and satisfaction. **Diversity, Equity \& Inclusion** Here, diversity and inclusion are not just words—they are a genuine commitment. We strive to ensure all Spreaders feel **valued, respected, and empowered** to reach their full potential. We recognize true diversity goes beyond superficial aspects and encompasses a broad range of characteristics, including gender, ethnicity, sexual orientation, age, and abilities.