Modality: In-person We are seeking communicative, organized, and results-oriented professionals to join our customer service team. If you enjoy interacting with people, solving problems, and delivering an excellent customer experience, this opportunity may be right for you. **Responsibilities and duties** * Provide proactive and reactive customer service, offering products and services and clarifying inquiries. * Present solutions, lead discussions, and negotiate with customers in accordance with the company's service standards. * Perform technical and operational procedures as requested via e\-mail and/or telephone. * Record customer interactions and incidents in the system, ensuring accurate classification and tabulation of information. * Track requests and monitor deadlines with internal departments to ensure timely resolution of customer requests. * Comply with administrative rules and procedures of the operation. * Maintain confidentiality and discretion regarding company information and activities. * Focus on service quality, productivity, and achievement of established goals. **Requirements and qualifications** **We seek professionals with** Experience or knowledge in customer service and/or the company's products and services Strong organizational and time management skills Clear and concise verbal and written communication Empathy, patience, and a customer experience focus Negotiation and problem-solving skills **Preferred qualifications** Proactive profile, committed to results and interested in professional development. **Additional information** * **Working hours** 6-day workweek schedule **09:00 to 15:20** **12:50 to 19:10** **14:20 to 20:40** **15:20 to 21:40** **15:30 to 21:50** **17:00 to 23:15** **Work location** Mogi I Unit Av. Pref. Carlos Ferreira Lopes, 490 – Vila Mogilar – Mogi das Cruzes (SP) Modality: In-person **We combine the best of technology with human intelligence.** ========================================================== We specialize in integrating technology with human intelligence, delivering digital solutions that drive transformation and operational efficiency. Our focus is to generate value through tangible results, leveraging digital intelligence to meet each client's specific needs. We immerse ourselves in the challenges faced by companies seeking innovation, modernization, and scalability, offering secure and customized solutions to accelerate their growth. We adopt a consultative approach throughout the entire journey, identifying strategic opportunities from the first contact and delivering tailored solutions that combine data, automation, and dedicated support. The impact we deliver goes beyond delivering results. We transform how our clients operate—enhancing their productivity, security, and scalability—ensuring sustainable growth and creating measurable business value.
João Silva
Indeed · HR
João Silva
Indeed · HR
