Description
* · Conduct technical rounds in the dining room and support areas, evaluating courtesy, demeanor, appearance, language, dining room organization, and adherence to the company's hospitality standards;
* Apply service audit checklists;
* Monitor the customer journey and proactively intervene to ensure service fluidity;
* Track service times and operational flow (dining room/cashier/POS/kitchen/bar);
* Approach and address complaints/incidents, seeking immediate resolution when possible and escalating critical situations;
* Verify compliance with mise en place, table setup, dining room organization, and service presentation, ensuring standards compatible with a private environment.
Compensation: R$1\.764,37 \- R$3\.086,73 per month
Benefits:
* Dental care assistance
* Free parking
* Transportation allowance
Work location: On-site