Job Summary: We are looking for a Logistics Account Manager passionate about challenges and results-focused, to manage and optimize operations, driving efficiency and team performance. Key Highlights: 1. Lead with impact and optimize workflows 2. Develop and monitor action plans to correct deviations 3. Work in a high-pressure and dynamic environment Company Overview: If for you technology exists to improve life’s journey, it does for our team too: Your Journey, Our Path. We believe in technology that connects talented people doing great work, embracing diversity to create and share even the paths we (still!) don’t yet know. We work to generate value—not only for our users, but especially for the communities we serve and society as a whole—making people’s lives better through services that simplify daily life—whether mobility and delivery services (99) or digital payments (99Pay). To simplify the lives of millions of people every day, since 2018 we have been part of DiDi Global Inc., the world’s largest ride-hailing and mobility technology platform. We pioneered innovative solutions born in Brazil and scaled globally to generate positive impact across more than 12 countries where DiDi operates. These innovations span sustainability, safety, artificial intelligence, financial markets, and more. Whether building projects from scratch or refining our existing solutions, we love challenges that give us butterflies—and that’s why we work at a fast pace, grounded in respect, collaboration, and good humor. On this journey, we also strengthen ourselves through diverse experiences and perspectives to grow together, fail fast, learn, and adjust our path to create solutions that deliver even better outcomes. #LI-Hybrid Team Overview: We’re seeking a Logistics Account Manager passionate about challenges, exceptionally organized, and deeply focused on results. If you have a proven track record managing and developing last-mile logistics providers and field teams, this is the perfect opportunity to join us! Here, you’ll have the chance to lead with impact, optimize workflows, and apply your analytical skills to continuously improve our processes. We seek a professional who knows how to drive operational efficiency and team performance, while also serving as an excellent facilitator for cross-departmental collaboration. If you have experience managing external operations and implementing improvements that align operations with business objectives, we want you on our team! If you’re ready to make a difference and grow with 99, this role is for you. Come transform the future of operations and be part of an innovative and dynamic team! **Work Model: Hybrid/Field-based (Focus on partner visits + 1 fixed day in the office) Location: São Paulo/SP Level: Senior** Role Responsibilities: * Manage relationships with owners and managers of Logistics Operators, acting as the “account manager.” * Conduct periodic management rituals (weekly/monthly performance meetings), presenting results and performance diagnostics. * Develop and monitor action plans (PDCA) to correct indicator deviations. * Ensure partners adhere to the company’s quality standards and compliance requirements. * Perform tactical demand vs. capacity planning for your portfolio of LOs. * Operationalize system scale-up, ensuring alignment with the plan. * Monitor operations in real time alongside partners. * Monitor operational KPIs and fleet lifecycle daily (onboarding, engagement, churn). * Translate raw dashboard data into actionable business insights to guide LO decision-making. Role Qualifications: * Experience: Prior experience in logistics operations, last-mile delivery, transportation management, or franchise/partner management. * Analytical Profile: Proficiency in Excel/Google Sheets (pivot tables, VLOOKUP, data manipulation). Knowledge of SQL. Familiarity with BI tools (Power BI, Tableau, or Metabase) is a plus. * Problem Solving: Ability to look at poor metrics, investigate root causes, and propose practical solutions. * Influence & Negotiation: Skill in diplomatically and collaboratively holding third-party partners accountable for results, building long-term relationships. * Availability: This role is primarily field-based (visits). Candidates must be available for frequent travel within the operational region. * Resilience: Ability to operate effectively in a high-pressure and dynamic environment (characteristic of retail/logistics). EEO Statement: * Deliver Value to Users — We exist to do our best for our users and innovate to stay ahead. We balance experience, efficiency, and growth, always prioritizing safety. * Data-Driven — We believe in data-informed decision-making. Through numbers, we navigate our business strategically. * Ownership & Results-Focused — We go beyond personal interests to focus on what’s best for DiDi. We always deliver on our commitments and pursue excellence in execution, setting a high bar and giving our all in everything we do. * Always Build Together — Together, we are stronger. We keep open minds and row with respect, empathy, and trust. We listen to everyone before making decisions, and once decided, we fulfill our commitments collectively—even if we disagree. * Integrity — Integrity is our foundation—the line we never cross. We communicate honestly and transparently, listening to all voices to always do what’s right. * Develop Each Other — Our growth comes from constantly stepping outside our comfort zones. We embrace challenges, surpass ourselves, and strive for excellence in everything we do. From day one, we develop ourselves and help those around us grow too, raising our collective bar. * Passion & Fun — We are fully passionate about what we do. We maintain a light, optimistic spirit, energizing our environment with positivity. We’re resilient, unafraid of challenges, and always celebrate our successes. * Live Diversity — For us, the heart of diversity is inclusion, equality, and respect. We believe diversity fosters a more creative and energetic environment—so we celebrate differences, and everyone here can truly be themselves. **Diversity and Inclusion** Diversity is not a vision of the future or a wish for something we hope to achieve someday—it is a non-negotiable value of who we are today. We live inclusion, plurality, and respect—and to do so, we rely on governance from the Diversity Committee, which works alongside HR, leadership, and identity groups—99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Famílias. This is our already-written journey, still with much ground to cover. I acknowledge that, before submitting this application, I have read and accepted the Candidate Privacy Notice, available at https://careers.didiglobal.com/terms