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Job Summary: We are seeking a professional to lead complex implementation projects, optimize metrics, manage client communication, and serve as a technical subject matter expert. Key Responsibilities: 1. Lead and oversee multiple complex implementation projects. 2. Serve as a technical subject matter expert and provide consultative support to clients. 3. Manage communication with clients and senior-level stakeholders. Description: Essential * Experience in people management * Experience in generating reports, KPIs, and market analysis for the sales area; * Experience working in Sales Operations to produce dashboards, reports, and business unit indicators * Experience in the Hospitality Industry Your daily responsibilities will include: * 1\. Lead and supervise multiple complex implementation projects simultaneously, ensuring adherence to timelines, budgets, and strategic expectations. * 2\. Optimize implementation metrics, ensuring processes align with the company's efficiency and quality objectives. * 3\. Ensure the integrity and up-to-dateness of project documentation, implementing governance and traceability standards for audits and continuous improvement. * 4\. Manage communication with clients and stakeholders, responding to tickets and requests within SLAs and maintaining detailed records. * 5\. Act as the technical subject matter expert during implementation, resolving complex challenges and guiding clients in critical decision-making. * 6\. Conduct post-implementation analysis (initial adoption phase), monitoring client performance and proposing adjustments to maximize outcomes. * 7\. Lead high-level meetings with clients and internal teams, aligning expectations, schedules, and customized strategies. * 8\. Provide consultative support, anticipating needs and ensuring a differentiated experience focused on retention and satisfaction. * 9\. Perform technical reviews prior to final delivery, ensuring all project phases meet agreed-upon requirements. * 10\. Act as a facilitator across departments (HIVE GROUP), promoting cross-team integration and ensuring strategic alignment. * 11\. Communicate clearly and persuasively, influencing decisions and securing stakeholder commitment to key initiatives. 2512110202491913294
