Junior Support Analyst

Description

**SoftExpert** is the market-leading company in software solutions for integrated management of compliance, innovation, and digital process transformation. And a great company has great numbers: over 900 employees, more than 3,000 customers, and 3 million users across over 50 countries worldwide! We have completed 30 years, and our dream is to reach every country globally with our solutions. That is why our motto is **\#WeAreExpertsAndGlobal** **The Opportunity** This position is responsible for providing technical support to domestic and international markets, interacting with customers and partners. Additionally, it involves guiding them on best practices for operating SoftExpert applications. **Responsibilities and Duties** * Clarify questions regarding the functionality and features of SoftExpert applications; * Replicate customer-reported situations to identify incident root causes; * Collaborate with Development and Technology teams to resolve incidents; * Log all incidents reported by customers; * Provide Development and Technology teams with information to continuously improve SoftExpert applications; * Prepare follow-up call reports; * Seek support and involvement from other SoftExpert departments (Development, Technology) for incident resolution, when necessary; * Apply correction packages in the client’s environment, depending on the support contract modality and complexity; * Meet response time requirements and other clauses stipulated in support contracts; * Assist the support team with technical questions related to computer environments; * Help map and validate preventive and corrective procedures in computer environments; * Apply problem investigation and resolution techniques; * Interact with the client’s IT department or its designated representative; * Identify and leverage opportunities to sell services not covered by the support contract. **Requirements and Qualifications** * Bachelor’s degree completed or in progress in Information Systems, Computer Science, Software Engineering, or related fields; * Experience providing software support; * Problem-solving skills; * Excellent verbal and written communication skills. **You will stand out if you have:** * Intermediate/advanced English or Spanish; * Experience with enterprise management software / ERP systems. **Additional Information** **What do we offer our \#Experts?** Unimed Health Plan: No monthly fee for the primary holder and only 30% co-payment PLR (Profit Sharing): We recognize and value your effort with a special annual PLR Meal Voucher or Food Voucher: Enjoy meals with no payroll deduction, with a benefit of R$950.00 Education Assistance: Study grants for languages, undergraduate, graduate, or specialization courses, with up to 70% monthly reimbursement TotalPass: Access to a nationwide network of gyms, psychologists, and nutritionists with an exclusive discount Dental Plan: Choose among three comprehensive plans to care for your smile across Brazil Referral Bonus: Refer a friend and receive bonuses in your Flash account Free Online Courses: Enhance your skills with 100% free courses developed by SoftExpert Internal and External Training: We invest in your growth through training programs Pharmacy Partnership Life Insurance We are a market reference as a company specializing in **software solutions for integrated management**, offering over 40 components dedicated to business administration and management. Our goal is to enable companies to achieve compliance, innovation, and digital process transformation, ensuring a comprehensive and effective approach. And a great company has great numbers: we operate 11 business units across different countries, employ over 900 people, serve more than 3,000 customers, and support 3 million users spread across approximately 50 countries worldwide. With three decades of experience, we dream of reaching every country globally with our solutions — that’s why here, \#WeAreExpertsAndGlobal! If you enjoy challenges and want to be part of this global journey toward digital transformation, **we want to meet you!**