Join **JDREL**! We are a company that, for 20 years, has **simplified the lives of individuals and organizations**, serving as a **model reseller** of **Thomson Reuters** products. As a **support technician**, you will join a team delivering the **best experience to our customers** using the **Domínio** system, specifically in the **payroll module**. Want to learn more about **JDREL** and discover the **day-to-day life of our technicians**? Watch the **videos** at the bottom of this page! **Responsibilities and Duties** **Your day-to-day will include:** * Supporting our customers via **telephone**, **e\-mail**, **remote access**, and/or **chat**; * Diagnosing reported issues during support interactions and providing **accurate solutions**; * Logging received support requests in our platform, ensuring proper **recording of customer information and support interactions**; * Providing **guidance** and answering questions regarding our solutions and current accounting legislation. **Requirements and Qualifications** **What you need to have:** * Degree in or currently studying **Accounting**, **Human Resources**, or related fields; * Strong **communication skills**; * Knowledge of **payroll processing**; * Proficiency in **computer applications**; * Prior experience in **customer support**. **What would make your application stand out:** * Knowledge of E\-Social; * DCTF Web; * Employee onboarding and termination procedures; * Vacation pay, 13th salary, and benefits calculations; * SEFIP/GFIP; * Experience in **technical support**. **Additional Information** **What we offer:** **Fixed compensation:** R$3\.264,59; **Working hours**: Monday to Friday, from 8:00 AM to 6:00 PM (1 hour and 30 minutes lunch break) — MT time zone; **Employment type**: Permanent/CLT; **Work location:** Remote (Home Office). **In addition to growth and continuous learning, we offer the following benefits:** We provide a comprehensive **benefits package** worth R$ **1\.526,00**, designed to meet diverse individual needs: **Meal Voucher**: Part of our benefits package includes a subsidy for your **meals**, ensuring you have the energy needed to perform your daily tasks with full dedication; **Flexibility**: We offer flexibility to customize part of your benefits. You may choose among: **food voucher**, **transportation voucher**, **fuel voucher**, **culture voucher**, ***gympass***, **dental plan**, and **health insurance**; Beyond the benefits listed above, we offer a range of **initiatives aimed at supporting your physical, mental, and emotional well-being**. **Life insurance;** **SESC membership;** **Real opportunities for professional and personal growth within the company. We maintain a strong individual growth policy based on self-responsibility;** **About our selection process:** Our process is **simple** and **straightforward**! Each resume is reviewed individually, and we contact candidates whose profiles best match the position. After **registration**, **mapping**, and **screening**, you will have an interview with our **People Management team**, followed by an interview with the **department manager**. Is this role a match for you? **Join our team!** **To learn more about this opportunity, visit:** https://www.jdrel.com.br/carreiras/ — By applying and completing registration, you automatically enter our selection process. **For over 20 years**, we have been passionate about what we do and believe in the power of **technology** to transform businesses through **Thomson Reuters** enterprise solutions. Our commitment to a **culture of excellence** and **human-centered service** results in a **98% customer satisfaction rate in support**, reflecting our dedication to delivering close, efficient service. We seek people who share our values: those who are **loyal**, embrace our mission with **respect**, are **generous** and **innovative**, while remaining **simple and objective** when solving problems. Would you like to join a company that invests in your **professional development**, offering **high-quality training** and opportunities for **career advancement**? Come with us! At JDREL, you can build a career with impact!
João Silva
Indeed · HR
João Silva
Indeed · HR
