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Job Summary: Work on continuous monitoring of cloud environments, detecting failures and outages, and contributing to the stability of Neogrid’s services. Key Highlights: 1. Perform continuous monitoring of cloud environments 2. Contribute to service stability and availability 3. Conduct initial analyses of events and alerts Neogrid is a publicly traded company (B3: NGRD3) and a reference in **retail, manufacturing, and distribution technology and data intelligence**. For over 26 years, we have developed solutions that connect the entire consumption and supply chain, enabling our customers to make faster, smarter, and more profitable decisions. We are looking for people focused on continuous improvement, capable of guiding themselves by real, actionable business metrics, and who will help us impact the worlds of retail, manufacturing, technology, and consumers. At Neogrid, we exist for our customers, and we dedicate ourselves every day to delivering outstanding results with excellence. We believe in the power of **diversity**, which broadens perspectives, fosters inclusion, and drives growth. Here, you’ll have the opportunity to demonstrate your value and challenge yourself, helping **the largest players in the Brazilian market** keep their businesses aligned with consumer demands! **Responsibilities and Duties** * Availability to work on a 12x36 rotating shift schedule, from 6:00 AM to 6:00 PM (or 6:30 AM to 6:30 PM); * Monitor cloud environments (infrastructure, applications, and services) continuously, ensuring proactive detection of failures and outages using tools such as Zabbix, Prometheus, Grafana, and other observability solutions; * Contribute to Neogrid’s service stability and availability by promptly, clearly, and accurately opening, categorizing, and escalating incidents according to defined workflows; * Conduct initial analyses of events and alerts, seeking correlations among metrics and logs to aid in diagnosing failures in critical environments; * Track technical tickets until resolution, collaborating with Level 2/Level 3 teams and ensuring complete documentation, assertive communication, and frequent updates; * Guide users or technical teams during escalations, providing relevant incident information, alarm history, and actions already taken—maintaining a technically sound and collaborative posture; * Promptly resolve low- and medium-complexity events whenever they fall within the available knowledge base and operational procedures, documenting each action; * Help continuously improve the technical knowledge base (procedures, scripts, support workflows) by suggesting adjustments based on shift occurrences and identified recurring issues; * Assist in validating new monitoring implementations (hosts, templates, triggers) and in onboarding new applications/systems into Zabbix, in partnership with SRE/CloudOps teams. **Requirements and Qualifications** * Experience with Zabbix (mandatory); familiarity with other tools such as Prometheus or Grafana is desirable; * Basic understanding of observability, metric analysis, log analysis, and application behavior; * Fundamental knowledge of cloud computing (AWS, Azure, or GCP); * Experience with Linux and Windows Server operating systems; * Proficiency in opening and managing tickets using tools such as Jira, ServiceNow, GLPI, etc.; * Ability to understand and act upon triggers, thresholds, and dashboards; * Basic knowledge of networking, infrastructure, and connectivity; **Education and Certifications:** * Technical or undergraduate degree in progress or completed in Technology, Networking, or Infrastructure fields; * Zabbix certification or training (Admin/User) is desirable; * LPIC-1 or similar certification is desirable; * Introductory cloud courses (AWS, Azure, GCP) are desirable. **Behavioral Traits** * Analytical, detail-oriented profile with a strong sense of urgency; * Strong communication skills and a collaborative attitude; * Organized and responsible at work. **Additional Information** At Neogrid, People Matter. That’s why we offer benefits supporting our people’s personal and professional development. Our opportunities are **Remote or Hybrid**, exclusively for candidates residing in Brazil! Here, we offer **Flexibility** in our working hours! We provide **Health Insurance**, **Dental Insurance**, and **Life Insurance** (all extendable to legal dependents). We offer **Medication Allowance**, extendable to children! We provide **Transportation Voucher** or **Parking Allowance**, for those living in cities where we have offices! With our **Flexible Meal/Voucher Allowance**, you decide how to use it. We support your well-being through **Wellhub** (formerly **Gympass**) and **TotalPass**. In your birthday month, you’re entitled to a day off—**on the date of your choice**, to rest however you wish. Count on our parental support program, **NeoBaby**, designed specifically for new mothers and fathers! We offer **Unico Skill**, an educational solution providing external training for continuous development. We provide **Childcare Allowance** and **Extended Parental Leave**: **6 months** for mothers and **30 days** for fathers. We also offer a **Referral Program**, bonuses, and much more! *Phew! Now all that’s missing is you, joining our team.* **Who We Are** Born from an ambitious dream, Neogrid entered the world destined for greatness! For 26 years, we’ve built a powerful technology and data intelligence ecosystem—the only one capable of connecting and accelerating retail and manufacturing to sell more, with higher margins. We possess a solid foundation of customers, data, technology, and security to sustain large-scale operations through actionable insights that support our customers’ business planning and execution. Today, over 8,000 companies—including the largest manufacturers and retailers in Brazil and worldwide—use Neogrid solutions to optimize their operations. Our remote or hybrid work model is supported by offices in Joinville, São Paulo, and Florianópolis, offering spaces to build, exchange ideas, and celebrate together with our people. **The Neogrid Way** Our culture is alive and strong in everything we do: in gestures of collaboration, dedication to our customers, and initiative to go beyond to achieve the best results. This is our way.
