Genesys Developer

Description

Job Summary: Analyst responsible for the development, support, and implementation of telecommunications and bot projects, focusing on IVR/bot systems, requirements gathering, and project planning. Key Highlights: 1. Experience developing IVR/Bots using Genesys Architect 2. Flexible working hours and an environment supporting cross-brand growth 3. Joining a team that drives business forward with technology and data **WHAT DOES IT MEAN TO BE A MUTANT?** **When you choose to become a Mutant, you choose to take a different step in your life and career.** Being a Mutant means embracing being part of a group courageous enough to chart new paths and ambitious enough to go further every day. We are not a trendy company — nor do we aim to be. On the contrary, we do far more than we say. And we prefer doing things as a team because here it’s all for everyone and by everyone. We’re always seeking talented, passionate people to grow and evolve with us. If you believe in your talent and can demonstrate it in practice, come join us as a Mutant. We’re waiting for you. **Responsibilities and Duties** * Responsible for analysis, development, support, and implementation of telecommunications and bot-related projects; * Provide support during user acceptance testing (UAT) and production alongside end users and integrated systems; * Participate in system modeling and development of call center support applications; * Monitor implementation activities involving modifications to IVR/bots; * Propose improvement plans aligned with business needs; * Conduct business requirements and rule gathering; * Participate in project/operations planning; * Availability to support weekend and after-hours implementations; * Commitment and proactive attitude. **Requirements and Qualifications** * Experience developing IVR/Bots using Genesys Architect; * Experience integrating IVR applications with REST and SOAP services; * Experience with standard database languages such as MySQL and SQL Server; * Knowledge of Lambda function development; * Familiarity with code versioning tools; **Bonus:** * Prior experience developing IVR (on any market platform). **Additional Information** **What You’ll Find Here:** * Flexible working hours; * Flat organizational structure; * Casual dress code; * Bike and scooter parking (for office visits); * Cross-brand growth opportunities; * Citizen Company: Our employees enjoy extended parental leave; **Benefits:** * Medical and dental insurance; * Life insurance; * Commuter allowance; * Meal and food vouchers; * Wellhub (Gympass); * Childcare allowance; * Allowance for children with disabilities; * Performance-based bonus; * Birthday day off; * Alelo Multibenefits; * Allya — app-based partnerships and discounts; * Pet health insurance; **Plus, we offer these additional Mutant-purpose benefits:** * Freedom to be your authentic self. Inclusion is in our DNA — we make no distinction based on gender, race, religion, or ethnicity! We are all Mutants! * People and experiences drive us. They are our essence and purpose. Initiatives and programs focused on climate, development, and culture; * Delivering value to people and businesses. Together, we build digital products that accelerate business growth.; * Being part of an outstanding team that collaborates, innovates, and transforms — and most importantly, enjoys the entire journey; * Working and exchanging daily knowledge. The industry’s top talent, in one place where they can truly be themselves — that’s how we deliver disruptive solutions; We were born to transform. Not just a product, not just a process — **the entire game**. Our purpose is simple: **enhancing brand-to-consumer relationships through technology, data, and creativity.** We solve real problems, at real scale: **+70 million CPFs impacted annually** **+10 billion voice and text interactions** **+3.5 billion AI-powered interactions** Across multiple journeys. Across all channels. Every day. **Because the future is now.** **TECHNOLOGY BORN FROM PEOPLE** We pioneered the use of Generative AI to transform how companies communicate, engage, and solve customer problems. This isn’t “just another AI”. We built our own ecosystem: **IAM, Mutant’s Generative AI**, a multi-agent system that learns from every interaction, adapts to the client’s business, and delivers hyper-personalized experiences at scale. Technology is our foundation. But what truly sets us apart is **who builds this technology**: curious, restless people who challenge assumptions, collaborate deeply, and rethink what no one else has considered. **OPPORTUNITIES THAT EVOLVE YOU** We seek people who want to build, not just execute. People who keep pace with innovation and value working alongside cutting-edge advancements in AI, data, and customer experience. Here, you’ll find: * Continental-impact projects * Proprietary, state-of-the-art, multi-agent technology * Continuous learning * Creative freedom with responsibility * Accelerated growth in a rapidly evolving market