FINANCIAL ASSISTANT - ACCOUNTS RECEIVABLE

Description

Job Summary: A professional responsible for customer service via systems and telephone, analysis of financial requests, credit release, and ticket management in a dynamic environment. Key Highlights: 1. Multichannel customer service and autonomous management of financial support tickets. 2. Professional development opportunities in an innovative environment. 3. A culture that values diversity and teamwork. Are you ready to shape the future? Join us in our mission to make customers' lives easier at the Group leading B2B distribution of electrical materials, related solutions, and services in Brazil and worldwide. Sonepar, operating in Brazil since 2001, is also a national market leader, acting through its companies: Dimensional, Eletronor, and Nortel. With over 2\.000 employees in Brazil, we invest in professional development opportunities and foster a dynamic work environment with a constant pursuit of innovation. By sharing our experience, we build stronger synergy among our teams and long-lasting relationships with our customers and suppliers. Our teams are encouraged to take initiative and go beyond expectations. We dare to take risks \- and learn from our mistakes \-, recognize efforts, and celebrate achievements. We are enriched by diverse cultures, customs, skills, personalities, and take pride in the diversity of our team. We uphold consistent values, strategic pillars, and a clear commitment that drive our growth and promising future. **Key Responsibilities** * Respond to requests received via **Microsoft Teams**, **Sphere**, and **GLPI**, ensuring timely and appropriate responses within established deadlines. * Analyze financial requests on sight, verifying bank amounts, payment terms, and order status. * Release orders and perform **credit postings** in the **DataSul** system according to performed validations. * Record and update service tracking spreadsheets, ensuring: * Handle support tickets in **GLPI**, including: credit adjustments, billing information, invoice extensions, customer reimbursements, discount grants, and billing cancellations. * Provide telephone customer service, offering clarifications and issuing **duplicate invoices** upon request. * Monitor and respond to customer e\-mails, sending invoices and **fiscal notes**, as required. * Support continuity of department activities by acting as **backup**, when necessary. **Requirements and Qualifications** **Education** * Completed high school (a plus: ongoing undergraduate studies in Administration, Accounting, Finance, or related fields). **Technical Knowledge** * Experience in financial routines, preferably in accounts receivable and/or accounts payable; * Experience with digital tools and system-based customer service (desirable); * Basic to intermediate Excel skills (spreadsheet entry and management). **Behavioral Competencies** * Organization and attention to detail; * Strong verbal and written communication skills; * Agility and sense of priority; * Responsibility and commitment to deadlines; * Ability to work effectively in teams; * Collaborative attitude and customer service focus. Sonepar is an equal opportunity employer and invites women, visible minorities, and persons with disabilities to apply. We believe diversity drives our results and creates a workplace that fosters innovation, interaction, and better career opportunities. All qualified candidates will be considered for employment opportunities based on merit alone, without discrimination on the basis of race, color, religion, sexual orientation, gender identity, national origin, or disability. **All our positions are affirmative action roles for persons with disabilities, and your application is especially welcome.**