**Position:** Senior Salesforce Developer About Grupo Mooven Working at Grupo Mooven means being part of an environment where people truly matter. We are recognized with the **Great Place to Work** seal, reflecting a culture based on appreciation, respect, and well-being. From the selection process to daily operations, we promote a human, transparent, and welcoming journey. Our commitment goes beyond the basics: we offer a robust benefits package, including health and dental plans, meal allowance, transportation allowance, mental health support, and flexibility to balance personal and professional life. We invest in our employees' continuous development through access to training, mentoring, and internal opportunities. We believe individual growth drives collective success. We are an inclusive, diverse environment committed to social responsibility and sustainability. Here, every person is valued for who they are—and encouraged to make a difference. **Position Objective** We are seeking a Salesforce Developer with proven experience in implementation and customization projects for Service Cloud, Marketing Cloud, and Data Cloud platforms. This person will be responsible for developing robust technical solutions focused on service channels, automation, campaigns, and data management. What we expect from this person: * Implement service channels via chat, email, social media, and phone using native Salesforce features * Create lead acquisition campaigns and service screens for lead management and donation organization * Develop intelligent service bots and automated communication journeys * Build workflows, Lightning pages, and intuitive interfaces for service teams * Create interactive reports and dashboards for performance analysis and strategic decision-making Key Responsibilities * Configure omnichannel channels in Service Cloud (Chatbot, WhatsApp, Agent Force, Email/Web-to-Case, social media) * Create and optimize Service Consoles with a 360-degree customer view * Develop and maintain bots using Einstein Bots and automations with Flows * Design proactive communication journeys with Marketing Cloud or Automation Studio * Create reports and dashboards using Service Cloud Analytics * Document requirements, APIs, user manuals, and progress and performance reports * Address unplanned requests with agility and precision Technical Requirements * Minimum of 5 years of experience as a Salesforce developer (not just as an administrator or functional user) * Full mastery of Service Cloud, Marketing Cloud Engagement, and Data Cloud * Advanced experience with Flows, Process Builder, and Workflow Rules * Strong ability in creating customized reports and dashboards * Relevant certifications: Salesforce CTA, Platform Developer, App Builder, Marketing Cloud Administrator/Consultant * Development with Apex, Visualforce, Lightning Components, and integration via REST/SOAP APIs * Ability to design scalable and secure architectures * Data modeling, migration, and integration with analytical insights generation * Clear and accessible technical documentation, including APIs and user guides Behavioral Profile * Proactivity and agility in problem-solving * Organization and attention to technical and functional details * Good communication with technical and business teams * Commitment to quality, security, and scalability